Hate Verizon? Help Stop VerizaRape!

LETS TAKE VERIZON DOWN!!!!

Wed, 19 Jun 2013 00:53:45 EDT

Another year, another rape story.... went in with a faulty camera today only to find out that the "insurance" they signed me up for never really existed. They lied to get me to buy an expensive and faulty phone. And GET THIS.... This is the best part..... as I was sent to 3 different Verizon stores I was sitting in the 2nd store talking to the boy behind the counter who said to me "I am sorry I cant help you, you will have to call customer service"...... BUT ARENT YOU CUSTOMER SERVICE?????? WHO IS THIS GUY SITTING BEHIND THE COUNTER IF HES NOT CUSTOMER SERVICE???? We need to take this company down. Its time they go under.

verizon does not get it

Tue, 18 Jun 2013 21:11:08 EDT

I have been a Verizon customer for better than five years. Never late with payment. Held up my end through dropped calls, poor quality, and no reception. My wife works for a company that supposedly gets a discount, but to get discount the account has to be in her name. They felt the need to do another credit check. Is that the thanks a long time customer gets for their loyalty? To transfer it to her name we have to jump through all their silly little hoops for better than an hour and still not able to get anything done. Asked to speak to customer retention. No better than person at help desk. On a scale 1 to 10 for customer service they don't even score.

VerizaRAPE - defective devices

Tue, 18 Jun 2013 15:15:04 EDT

I switched from AT&T to Verizon 18 months ago. I had been with AT&T for 7 years and was happy, but I really wanted the shiny new Droid Bionic which I could only get through Verizon. I paid $299+ tax plus accessories and signed a two year contract. MISTAKE!!! Three weeks into my contract, the BRAND NEW droid died... I took it into my Verizon store and they conceded that it was defective but since their warranty policy is only 14 days, I would have to pay the $99 insurance deductible and get a REFURB... BS!!!! They wouldn't let me out of their contract, would not bend. So I bent over and paid it... and since I have had to replace 3 more REFURBs that died in the course of that time. Now, I need to end my contract with them because I'm moving to Singapore and there's no Verizon coverage in Singapore... they USED TO waive the early term fees for international moves but NO MAS!!! I have to bend over for the fifth time and pay $170 prorated fee. I HATE VERIZON. HATE HATE HATE HATE HATE HATE HATE HATE

VerizaRAPE - defective devices

Tue, 18 Jun 2013 15:15:00 EDT

Mystery Account Stopping my upgrade

Mon, 17 Jun 2013 14:53:23 EDT

Recently went to upgrade my wifes phone as was told there was a 2nd account with her social security number that was linked to our account with an outstanding balance. We never opened this account, authorized this account or even knew of it's existence. They (VZW) were completely unwilling to help. I called the following day to get my early termination amount and they could have cared less. HELLLLOOOOOO SPRINT!

No Service in Fort Lauderdale

Sun, 16 Jun 2013 18:19:35 EDT

Verizon service is nearly non-existent in the Wilton Manors area of Fort Laudedale Florida, a major metropolitan area!! Their response--- well, you moved there. You "need to purchase" a network extender for $249!! Screw 'em!!

Chaaaarrrrggggeeee!

Sat, 15 Jun 2013 14:11:00 EDT

My story all started when Verizon bought out Alltel. When I got my discharge paperwork from the Army, the first stop after getting off the airplane was the Alltel store. After all, it was 2003 and you werenât cool unless you had 4 pounds of plastic hanging from your belt. Alltel was the obvious choice for me as I had their service for years prior and was always treated like a valued customer. I did have the occasional billing error and/or disagreement, but they always stepped up and made a concerted effort to right the wrong. In Jan 2010, I signed a new contract with Alltel knowing the switch to Verizon was coming that spring and I would see an increase in costs if I didnât have a contract in place. When Alltel was absorbed in my area, the transition was fairly painless and I saw no change in my contract terms and by all accounts, Verizon was honoring the Alltel contract terms. Fast forward to June 2011 and let the fun begin! I received an advertisement from Verizon offering an early upgrade on my primary business line. I looked at the current offerings of phones and the Samsung Charge caught my eye. Long battery life, better camera, better document viewers than my BlackBerryâ¦whatâs not to love? I did my research on the phone but as a new release, there were only a few reviews published with the standard 1 or 2 negative points. The other 4G phones that were on the market all seemed to have equal cons, but their battery life was rated far less than the Charge. Called the number on the advertisement and signed up for an early renewel. The charge arrived and man-oh-man was that thing cool. As it was my first smart phone, the first week or so I hung up on a LOT of customers. At first my customers were pretty understanding as many of them were making the transition themselves. After the 3rd week of the phone locking up, dropping calls, and making weird Matrix Movie sounds at me, I called the Verizon tech support line for help. From here kids, the ride turns south and enters a dark cave full of bumps and gore. Iâll abbreviate as much as possible to maintain a G rating. Verizon tech support is inept, and customer service is like a polite executioner. Why bother. For 2 months I fought tooth and nail to get a phone that worked. By the time I realized the problems with the phone werenât being caused by me, I was out of the âgrace periodâ and they would only warranty the phone, not take a return. They sent me a new phone- it had the same problem. Replaced sim cards- no change. They walked me through changing settings- no dice. Elevated the ticket to a field engineer to check signal strength by my office- all okey doakey there. They ducked and weaved, danced like a butterfly, and pretended like this was a singular event and the Samsung Charge was a solid 4G phone on their network. Every time Iâd point out that their tech support forum was filling up with thousands of similar reports theyâd reply with a std answer- âOnly people that have problems post on our forumâ. My response- âSounds like youâre ignoring the voice of the customer to meâ. Oh how right I was. After several conversations that escalated into rapid vulgarity at great volume, they finally agreed to switch me out of the Charge to any other phone currently shown on the website. Since the Charge was the most expensive phone for sale at the time, they also agreed to credit any difference in the price I paid for the Charge, and the new phone I selected. BUT- In order to make this switch, I would have to sign a NEW contract. Wait a minuteâ¦ Iâve just had 2 months of miserable customer service, and more missed expectations than Miss Cleoâs customers.. and you want me to pay for more of the same? I pondered their offer for a few days and then called back for clarification. Me- â To clarify, I have to sign a new contract to swap out the Charge, the contract that has been in place for the prior 2 months will be cancelledâ. Verizon- âThat is correct sirâ. Me-â So with this new contract, the standard terms and conditions apply for new contracts which gives me a 14 day grace period to return the phone, and/or cancel the service without penalty.â Verizon- âThat is correct sir. It will be a new contract effective when you activate the new phone. If you have additional questions you can refer to http://www.vzw.com/terms.â Perfect! I took them up on their offer. Picked out a junk phone to get the most credit back from the Charge, and less than an hour after I activated the phone, I was in a competitorâs store porting all numbers on my account. Given the fact that youâre reading this on this forum, you can probably forsee whatâs coming. A few weeks after porting all numbers, I receive a bill for nearly $800. At first I got a good laugh. It was clear to me they hit me with an ETF for swapping out the Charge. This was a clear error on their part as I switched service, and returned all equipment within the 14 day grace period. I tried to access my online account to see an itemization of the charges on my bill and they had locked me out! I called customer service and asked for a breakdown of the charges. He rattled off the normal stuff and then listed a $350 ETF for the contract on the Charge. I explained that this was an obvious error and recited the conversation I had with operator xyz, and pointed out that all cancellations and returns happened well within the 14 day grace period. His response- âSir, your contract went into effect 2.5 months ago, when we swapped out the Charge, it was done on a management exception. There is no new contract. â Me- âWHAAATTT!!!â I asked for an itemization of all charges on my account to be mailed to me since they locked me out of the online account. A month goes by, I get another bill for the $800 or so plus late charges, no itemization. I called again, and requested the itemization again. âYes sir, it will go out in the mail todayâ. Couple weeks later, still nothing. I finally got fed up and stopped by my lawyerâs office. I gave him a quick rundown and since Iâve paid for his last 2 vacation properties, he agreed to review it pro bono. He got a good laugh. I record all phone conversations related to business, and he actually listened to them all. Afterwards, we sat down and tried to determine what I was liable for, and what I wasnât. From what we could determine, I owed less than half of what Verizon was billing me for. We drafted a simple settlement proposal, stapled the settlement amount to the letter, and mailed it in. If they deposited the attached check, they accepted the settlement and agreed to discharge the erroneous charges. If they didnât agree to the terms we were to immediately enter arbitration per the contract. Well, they deposited the checkâ¦..and then sent me another bill. For the final time I called customer service and tried to talk sense into them. Remember my previous comment about an executioner? Iâve never heard a blank stare through a phone before; this time I did. It was like she was surprised that I was still talking while hanging from the rope. Her only comment was that if I didnât pay it immediately, it would be turned over to collections. I reminded her that they accepted our settlement offer and she said there was no record of them ever receiving one. Geezâ¦I have the cancelled check, the delivery confirmation, etcâ¦.. About 3 months after that conversation, I get a notice from my credit watch service that Verizon has posted a collection account on my credit report. Not happy was I. I contacted all 3 credit bureaus and sent in copies of the settlement agreement as requested. 2 of the 3 immediately removed the posting and Iâm convinced the 3rd works directly for Verizon. As I never use my personnel credit anymore, it was more of an annoyance than anything. I quickly figured out how to run the collection thugs off and I really had much bigger fish to fry than Verizon kicking and screaming over a couple hundred bucks. Exactly 1 year later (Spring 2013) I get another notice from my credit watch service that Verizon had refreshed the posting and relisted it with all 3 bureaus. Thatâs it, Iâve had enough. I did some reading online, including this forum and found the link to the executive escalation dept. E-mailed a summary of the activities that took place to Joan Bowyer and I was quite shocked when they called me about 12 hours after I submitted it. Once again I got nowhere-albeit they do sound like direct Verizon employees and not someone on work-release. They are still claiming that there was no contract signed 2 months after the original, and the balance is still valid. Sureâ¦.. If I had to surmise what drove all this, I would point to a 3rd party call center and the metrics they use and/or poor training. Listening time and again to the conversation I had that renewed the contract, I donât hear any deception in the voice of the operator, but he does stumble a bit when Iâm pushing him for answers. Iâve done business with some really shoddy fly-by-night outfits in the past and this isnât the first time Iâve had a deal turn on me. However, this is the first time Iâve found such a large company to be so deceptive and obtuse. Lesson learned.

Fios is Bullshit!!!!

Thu, 13 Jun 2013 20:04:23 EDT

we moved to a new house and put in to transfer our Fios to the new address. We were told that Fios was not available here,but they could set me up with Direct Tv, as long as I also had home phone service. Who don't like t.v.? Well 2 weeks later I meet the neighbors, sure as hell, they have Fios, so I called them back, after supposedly talking with engineering they could run my Fios from next door (200 ft.).the tech came and ran his box(the wiring was already done by the Directv guy)but were unable to run the drop because my neighbors gate was locked. after probably 40hrs.and 3mos. of talking with them on the phone, they came and ran my drop, I log into my Verizon Email (which was still the same) now I owe them $488.00. I talked to someone everyday at Verizon for one week, was told it was an error, would be fixed, then a week to the day they turned off my Fios, due to the $620.00 bill that I had not paid. They are Bullies, Liars, cheats, and an Evil company. Their employees are no better.I still have not paid them, and when I answer their 20 calls a day, I wait for someones voice, say "PISS OFF" and hang up feeling vindicated. All in all Verizon never sent me my Directv bill with home phone during the wait for service delay,because they had me down as paperless, and were sending it to my old unactive email account. but I sent Directv their payments directly. for 3mos. home phone service that was never plugged to an actual phone I now have over $1000.00 as an unpaid bill on my near perfect credit report. And unless I die and my estate pays them, they can want all day.....I kept their garbage boxes too, just so no one gets fucked by these particular ones....

uhhhh

Thu, 13 Jun 2013 15:51:50 EDT

We have had a family plan with Verizon for about 5 months. At first the phones worked great and we had very few issues, then as of a month ago both mine and my husbands iPhones stopped working in and around our home as well as in our surrounding cities. I drop at least 10 calls a day which is beyond frustrating as I use my cell phone for work and it is embarrassing when I'm in the middle of a conversation with a client and my phone just drops the call. The funniest thing is we have a Verizon store 2 blocks away and yet no reception in our area. I've called Verizon 8 times in the last few weeks and they have in no way helped to solve this problem. They sent someone out to check the reception by our house. When I called them back to see what they had found (since they never got back to me) I was told that I live in a low signal area and that they aren't liable for my lack of service and if I want better service I need to purchase a $200 cell booster. I am beyond enraged with this company. They claim to have the best service which is a flat out lie. We had US cellular before this and in the 4 years I was with them I never had a single problem! We only switched to Verizon because I wanted an iPhone. Horrible idea.

Call Center that's the truth

Wed, 12 Jun 2013 00:13:50 EDT

I never knew the reason that customer service sucked so bad was because they are actually call centers you are reaching. If the employees don't get all of their surveys then they are reprimanded; therefore Verizon doesn't suck their outsources do....

Omg! Hate Verizon

Wed, 12 Jun 2013 00:04:02 EDT

Im texting from my phone b/c Verizon Internet is down. I never thought I'd meet a company I hated worse than Comcast but .... Wheeee I have. Verizon sucks. Never had soooo many interruptions in services. This should not be legal. People must unite.

Gouging the Customer

Tue, 11 Jun 2013 14:59:48 EDT

I have been a Verizon customer for over 20 years. We we upgraded our two phones and they charged an "upgrade" fee. In all fairness they did waive one of the $30 charges but not for the other phone. Their explanation was that they needed the money to support their website and customer support. What garbage!!! They have provided these services for years without the extra charge. Really a cheap shot for a multi-billion dollar company.

FED UP with Verizon!

Mon, 10 Jun 2013 16:04:15 EDT

All I wanted to say is that I am FED UP with Verizon finding all of these ways to screw us over and will be switching providers. We've been loyal customers for years and we constantly find ourselves in a new mess with them. This is unacceptable and I will be taking my business elsewhere. Also, a novel idea, Verizon: BRING BACK YOUR UNLIMITED PLAN AND STOP CHARGING US FOR DATA WE NEVER USED.

wannbe art gallery

Sat, 08 Jun 2013 14:06:20 EDT

The Verizon in Woodbridge center nj has be remodeled to look like some high-end euro art gallery. When you walk in, some douche bag asks you to sign in. Then, maybe one of their snottyemployees might help you. A lot of attitude and they don't like white people. I went at&t after 20 years. F- them!!!

Fraud Account NOT cancelled after correct procedures

Fri, 07 Jun 2013 11:09:11 EDT

My identity has been stolen to open up several accounts ( Amazon credit card, ChaseVisa credit cards, etc). The only company I have had problems with canceling a fraud account is Verizon...surprise surprise! So, Verizon sends my father a bill for $500 under my maiden last name (that I haven't used since my marriage in November 2011) in April 2013. My father also lives in Georgia. I haven't lived in Georgia since 2009, so that is 4 years on my own in Washington state nowhere near my parents in Atlanta -- I even have a WA driver's license with my married name on it. As soon as my father tells me about this mysterious bill, I call Verizon Wireless and am connected to the fraud department. They tell me they suspended the acct and that I need to fax them over a copy of a police report that explicitly states that my SSN has been stolen to open a "Verizon Wireless Account" and to fax over a copy of my driver's license within a week. If I didn't do all of that, I would be responsible for the bill.....so, I fax all the required information over to the fraud department the next morning. I call the fraud department and ask if they have received all the information so they could cancel the account. The woman said "Yes, we have received all information and we are closing the account now. No further action is required". So I think the fraud account has been closed and I go on my merry way. Well, WRONG! I was talking to my father last night and he said that he got another Verizon bill to the tune of 400 dollars in May 2013 (after the account was so called closed and suspended)........If they had really closed the account with all that stupid hassle they put me through, why is my father still receiving bills?! I use ATnT for my cell service! VERIZON SUCKS. I am calling them today to raise hell.