Hate Verizon? Help Stop VerizaRape!

More Planned Layoffs for VZ Florida

Thu, 17 May 2012 14:51:14 EDT

Plan to accept further degraded service and longer repair times. Fios techs, truck drivers, office asst., cable splicers, air pressure techs. on and on....

Verizon is screwing me

Thu, 17 May 2012 14:06:59 EDT

Verizon Wireless charged me $320 for an "early termination charge" for porting my wife's cell phone number over to our new landline service. (We didnt cancel my wife's cell phone contract) After several tries, I finally got them to acknowledge this should not have happened, and that they should credit it back to my account. But by then, the parent company had automatically deducted it from my bank account. I have spent the last two weeks going between the two companies trying to get my money back from these thieves and still no luck. Just filed a complaint with the FCC and the Virginia Attorney General's office. They have given me every excuse under the sun-- blaming each other, blaming their billing cycles, blaming their supervisors, etc. Meanwhile Im trying to refinance my home and am very worried about insufficient funds in my account, checks bouncing and my credit rating suffering. Im so angry I cant think straight

International Plan

Wed, 16 May 2012 18:15:45 EDT

I have an international data plan where I'm paying about $30.00 per month, plus taxes, to be able to receive and send data when I'm overseas. I travel often and I need this feature. I have traveled to many countries, and I didn't get any reception. I called in before my last trip to China, and Verizon confirmed that my phone and data will work in China. I was extremely disappointed when i arrived in China to find out that I have no reception. I couldn't communicate with anybody in the states. I called customer service when I returned and I asked to discontinue the feature and get credit for the past. The manager in the name of Samantha refused to give me any credit, due I should have called the troubleshooting and find out why it doesn't work. I explained her that I was there for a few days only and I didn't have time to be busy with calling to the USA and find out why doesn't it working. She wasn't reasonable and she didn't listen to any argument. I advise you all not to use Verizon services.

Verizon, U Suck!

Wed, 16 May 2012 11:11:19 EDT

Verizon, U Suck! âIs YOUR $449.95 mistake worth not having me as a customer?, which yields your company about $210 a month on averageâ November of 2011 I got a new job that increased my pay considerably. As a result I treated myself to a smartphone (Droid X2). Previously I had a regular cellphone (Alias). The following month (December 2011) I purchased a smartphone for my wife (Commando). Her birthday was on 12/10 so for the majority of the 14 days Verizon says you have to return a faulty phone for a new replacement the phone was neatly tucked in a box that I wrapped in birthday paper. Seems to me the Verizon policy should be 14 days from day of activationâ¦Iâm sure Iâm not the only one who buys cellphones as gifts, especially in the month of December. From December 10th to about December 14th my wife and I noticed that her new Commando smartphone would not ring after it went into keypad lock mode, even if the volume was up and the vibrate feature off. Several calls to Verizon end with us returning the NEW Commando smartphone only to receive a CERTIFIED PREOWNED Droid X3 as a replacement. The fact I bought a brand new smartphone that was faulty and Verizon replaces it with a used smartphone really ticks me off, but left with no other options I agreed to take the used smartphone. So when my wife and I received the USED Droid X3 replacement via FedEX we place her faulty Commando smartphone in the package as Verizon told us to do and sent it back. At some point in January 2012 before my 1/17 billing cycle my wife received a confirmation text message stating the faulty Commando smartphone was received by Verizon. This is where the story should end, right? Unfortunately it does not. Instead I receive a January bill stating I owe a $449.95 equipment charge. Thinking things just crossed paths in the mail, etc. I called Verizon and to my surprise they told me that they never received the smartphone we sent back. I kindly explained that we received a text from Verizon that it was received. To which the Verizon rep responded, âYes, I see that we did send you text confirming receiptâ. So Iâm like âOK, then what seems to be the issue?â The call ended with me agree to pay just my bill and not the equipment charge and the Verizon rep agree to look into the equipment charge and get back to me. February 2012 comes and I receive another bill and again the $449.95 equipment charge is on the bill. I call Verizon again and again agreed to pay the bill and not the equipment charge and the Verizon rep promised to call me back about the equipment charge. This time the Verizon rep called back and left a voicemail telling me that the $449.95 equipment charge has been removed. In March I receive a bill showing I have a credit of $108.53. Then in April I receive a bill reinstating the $449.95 equipment charge. Frustrated I waited till May to call Verizon yet again. Only to have a Verizon rep inform me that they have record of me receiving two replacement smartphones and only one being return. The Verizon rep claimed that we were sent a Droid X3 and a Droid X2 as a replacement for the faulty Commando smartphone. Now Iâm pissed beyond belief, and told them that there is no way in hell Verizon would send TWO replacement phones to replace ONE faulty one and that if Verizon doesnât take the $449.95 equipment charge off my bill for good, I will terminate my contract. The Verizon rep informed me, âthat is fine; it will cost you $300 to terminate the contract.â I said, âLike hellâ. So my question to Verizon is, âIs YOUR $449.95 mistake worth not having me as a customer which yields your company about $210+ a month on average?â Read more: http://www.tkuhnblog.blogspot.com http://consumerist.com/2012/05/verizon-wants-me-to-pay-300-etf-because-of-its-450-error.html#comments

Says I haven't paid bill

Tue, 15 May 2012 16:38:38 EDT

I have been a Verizon customer for years. I never had any trouble with their billing until just recently. I pay my bill through my own bank which sends Verizon a physical check. Verizon says that I have not made a payment for February 2012 and March 2012 and yet I have the cancelled checks from my bank where they were deposited. Previouse checks were endorsed my JP Morgan Chase but the last 2 were endorsed by Bank of America. I have proof that I paid, my bank has proof that I paid and yet Verizon has my account set for suspension for non-payment. My bank is investigating. I have a feeling that my bank will find out that Verizon deposited my 2 payments to the wrong account. Problem is it will take my bank up to 90 days to investigate this issue to find out the real culprit... and I am on the hook for enormous double billing!!!

Whorizon

Tue, 15 May 2012 13:31:34 EDT

They have given me such terrible service over the years and again, last month, so here is my ode to them: Ode to Whorizon AKA Verizon Our computer and wireless all worked fine, until the Verizon modem died. Called Verizon, they said the modem is bad Theyâll send me a few one, I was so glad. All five lights lit and weâre ready to go But none of the wireless worked, oh no. Called Verizon Tech to help us with this, But the wireless in the office couldnât be fixed. Our support group included Epta, Jim, Hunter, Courtney and more But none could fix the problem thatâs for sure. We spoke with Deeksha and with Mark, Frustration is building, weâre still in the dark. Verizon I believe an American Corporation But I think itâs merely a poor imitation. No components are made here, only afar No American parts, Verizonâs not par. And Customer Service, I canât understand Yes, thatâs right, I canât understand. This country is suffering from lack of work Why not hire an American, your patriotism shirks. Eight to ten hours on the phone with you guys, And the only thing I got was many more lies. Just a quick fix, a tweak here and there, âDonât worry now dear, Verizon takes care.â Your customer service stinks to high heaven I probably should have gone to 7-11 But you promised to fix it, thatâs what you said By the time you can do that, Iâll probably be dead. And Kevin told me heâd call the very next day, But two days later, heâs kept me at bay. Frustration, anger, tears, being nice, and not All of those hours, and what have I got? Twice before Verizon has chosen to cheat me This is the third time Iâll have to pay a fee. Iâve called a technician here in our town, Heâll fix my wireless and not let me down. TheâOne Statementâ you had years a few years back Charged us $400 more for some unknown fact. Month after month, it was to be removed from the bill We still got charged, what we got back was nil. One of your agents came into our store, And told us Verizon just could save more But then we found out, his lies of omission, Were the only way he earned his commission. Verizonâs the only game in our town, If someone else comes in, Verizonâs going down. How youâve stayed in business is really just luck, Because Verizon, you really do suck. At 69 years old, the last thing I need Is for Verizon to deal me just one more bad deed I write this catharsis my mind to ease Knowing Verizon is onlyâ¦.liars, whores and thieves. Now, Iâm adding a post script to this ode of which Iâm tired Whorizon credited me $69, now Iâm really wired. Staples charged me $89 to get the wireless to work Whorizon, again, their responsibility they shirk. So, I guess that 77 per cent they feel is their responsibility, And 23 per cent becomes my liability. Are you kidding me, my soul you donât please Because again, youâre only liars, whores and thieves.

Unexplained charges

Mon, 14 May 2012 22:48:35 EDT

I had Verizon Broadband internet back in 2009. I moved in April 2009 and Verizon was unable to continue services because they did not cover the new area I was living in. I canceled service that May. I just found out that there is a charge of $87 and change on my credit report in collections. I called Verizon to find out what the charges were for. The first time I called they couldn't even see that I was charged anything. Cool, please take it off my credit report. They said not problem. A week later, it's still on my report. I call again and they say the charges were from January 2010, what!? They credit back $30 and say they can't credit any more and that they cannot take it off my credit report until the balance is 0. What!? I asked what the charges were for and they didn't know. Seriously, if you can tell me what the charges were for and they were before May 2009 would gladly pay it. They said they would have to transfer the account to another department (that I cannot talk to, the elusive Account Specialists Department) and that they would be able to see what/when the charges were for and occured. They would be able to zero it out but it would take 48 hrs and someone would call me back when it was done. Another week later and I call back again. Same story. A week after that and I'm still getting the same story. I've had 6 reps tell me they would call me back and nothing. They said "why don't you just pay it?" I'm sorry, but I'm not paying something when you can't even tell me what I'm being charged for. And of course, when I ask for a manager/supervisor they tell me that the manager/supervisor won't be able to help me and it will do not good. Unacceptable!!! They are seriously ruining my credit over $50.

$400.00 in overages, $327.67 in cancellation fees

Mon, 14 May 2012 17:20:32 EDT

I have one goal in life. Before I die Verizon will fall.

Worst Service Ever!!!

Fri, 11 May 2012 16:27:08 EDT

I ordered my service and it was an easy, quick, and hassle free process. FOR A DAY! I woke up the next morning to no internet service. I called and they said it was cancelled. Hmmmm. Wasn't me. So I asked them to turn it back on because it wasn't supposed to be cancelled nor did I cancel it.They finally admitted it was their mistake and would turn it back on. You would think that it is an easy process. They can turn it off in a blink of an eye so it should be just as easy to turn it back on. No way! It took me two days of fighting, yelling, and arguing just to get them to ACCELERATE my activation and not take a week to turn it on. It was the worst experience I have ever dealt with. The customer service reps were clueless and gave conflicting info every time I called, but it did end up getting turned back on a day later. Fast forward a month. I stumbled upon the fact that I am not getting the advertised internet speeds I have been paying for. I call again knowing this was not going to be easy. I have to order it.... Really? Fine. Three days later it was supposed to be activated at the advertised speeds of 7.1 - 15mbps. Not only was it not, but my internet was not working at all. I call. I'm promised it will be back on and at the promised speeds within 6 hrs. Seven hours later my service is back on. Low and behold it is not at the speeds promised. Shocking, right? I call again. I am told that there is a problem at THEIR substation. They tell me a Tech is going out to fix it and I will receive a phone call from the Tech within 4 hrs to verify it's working properly. Five hrs later I call AGAIN..... This time I am told that the problem must be my lines in my house and a Tech has to come out. Surprisingly they won't be coming out immediately. I was just as shocked as you are. So, in two days a Tech who probably knows less than I do will show up and jiggle wires around. If I didn't need a home phone line I would not do business with this company. I am only with them because I have Directv and this is who they bundle with. If possible STAY AWAY!!!!

Verizon is trying to charge me 2 grand

Thu, 10 May 2012 06:42:31 EDT

Ive had a total of 19 smartphones that never( worked properly? Junk Sending me the phones through fedex I'm sending them back via united states postal service . I don't understand why Verizon ships like this but doing so two smartphones were lost @ $695 per phone !!!! To my bill.. Ive called the rip off company asking why do ship the way you do? You deliver Fedex then you want me to ship out USPS??? Im Sick... done your phones r junk.. You dont have the best service

Try working there !!!! :(((((

Wed, 09 May 2012 21:13:39 EDT

It is misserablex10 after 20 years of service I was suspended for using the rest room and not advising my Team Leader= Managment . So they took a weeks pay away fom my family for what was 5 min !! This goes on every day . I want the public to know that's all . I work here and no longer have any of the services they provide Because they are EVIL .

LIARS !!!!

Wed, 09 May 2012 19:48:42 EDT

Could not get reception on my phone...went back and forth with them for months...finally had to cancel contract...they said they would waive the cancellation fee $280 bucks...Three weeks later got a bill for $280 !! tried to call them back 4 or 5 times..they just gave me the run around and said somebody would call me back..THEY NEVER DID...What pissed me off was that I was willing to pay the cancellation from the get go..They were the ones who said fee would be waived, only to lie to me and then send me a bill..I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN..NEVER!!! and this is after 15yrs with them...I got Boost mobile now...NO CONTRACTS NO BULLSHIT...

VERIZON 4G SERVICE

Wed, 09 May 2012 00:23:01 EDT

Today I must have spent two hours on the phone with a customer service supervisor at Verizon who more or less was a total idiot and I discovered a lot today about my little HTC Thunderbolt. The phone apparently came with a Blockbuster application PRE-INSTALLED on it and I never paid much attention to it until today when I got a notice that there was a manual update for it. How many of you have ever read the permissions when downloading an update etc on your phone. Generally, I ignore them but today I read the one for the Blockbuster app. I believe it is version 2.2. It was getting deeply invasive and I thought I would uninstall it on the phone. Went to my Easy Uninstaller app and the application didn't even show up in the list. I then went to Settings/Applications/All Applications and I hard pressed the application and there was NO UNINSTALL FUNCTION for the application. I called Verizon "friendly" automated intelligence and after being frustrated by this, I got a very pleasant and understanding CS Rep who tried to tell me he was going to have to call me back because we couldn't troubleshoot over the phone. I proceeded to ask him why? I already know how to uninstall applications on my phone and told him the story and he actually was quite understanding and told me he understood my point but there would be an early termination fee if I cancelled my service. I have no affiliation with Blockbuster nor do I choose to yet Blockbuster is being sent my supposed "private information" even though I never gave them permission to do so. I explained how angry I was about this issue and that I wanted to cancel my service if this problem could not be fixed and I was NOT GOING TO PAY THEM AN EARLY TERMINATION FEE or $132.93 MONTHLY for the device to share extremely invasive stuff with a company that I do not choose to affiliate myself with and that they could pretty much take it and do what they wanted with it. He explained that he understood but there was "no way for him to waive or for me to avoid an early termination fee" if I chose to cancel my service. I explained that this was supposed the USA and the Constitution still was in effect and the fourth amendment still applied. He then put his "supervisor" on and again they said it was HTC fault and that they are "only the provider of service" and that perhaps HTC could help me. I explained that had I know these 4G Phones came with pre-installed applications that COULD NOT BE INSTALLED, I WOULD NEVER HAVE BOUGHT IT. She of course proceeded to tell me well ****** there was always their 14 DAY WORRY FREE GUARANTEE (which happens to have been changed to 14 days from 30 Days without my knowledge and about 15 days after I bought the damn thing I was fed up with it and explained I had a 30 Day Worry Free Guarantee and that I did not want the phone. He said, no ****** you only have 14 days to make that decision. I said when in the hell did that change without my knowledge too? He said, its been a long time and I only became a Verizon customer in October 2010 and have hated the overpriced company ever since. Again, my attempts to deal with a SUPPOSED WORRY FREE CONTRACT were thrown back in my face and was told that there would be no way to "cancel" without an early termination fee. This has been going on since I have been a Verizon customer...going round and round hearing the SOS out of the mouths of the people on their end, well ****** we want to keep you as a customer (hostage) ******. What can we do to do that? I said nothing that I was done and wanted them to honor my 30 Day Worry Free Guarantee and that I had only become a customer in October of 2010 and I was sick and tired of the same old thing. He refused to do so. Today after learning about the pre-installed applications on my HTC Thunderbolt that was not removable, I looked at my contract date. It said my contract was up in 02/2014. The bastards again screwed me after I fought and fought with them about their ridiculously high costs and then in January of this year (again without my knowledge or consent), the company instituted a "Data Interruption Policy or something with a similar name = when I became a Verizon customer in October of 2010 I bought a unlimited data plan and I listen to streaming music almost constantly. In January of 2012 the company started the policy and what it did was keep me from listening to music pretty much at all on my Motorola Droid X 3G phone that I had switched to (originally a Droid X in August of 2011) The end of my contract date was August of 2013. Now it has proceeded to go to February of 2014 because because of their new policy that I never agreed to, I could no longer listen to any semblance of streaming music on my 3G phone even though I still had an unlimited data plan. The bastards had instituted this policy and I could no longer use my phone for its intended purpose, because of their unagreed to policy, the phone essentially became useless to me because I talk on the phone very little any way. I no longer could have any uninterrupted streaming data communications because of a "new Verizon Data policy" that I never agreed to in the first place. They proceeded to tell me because I was a high data user "in my market", I would not get uninterrupted data communications even though I had an unlimited data plan that I had kept since Day 1. This was the hair that broke the camel from my standpoint and they essentially forced me into a 4G phone (HTC THUNDERBOLT) because my 3G Motorola Droid X would no longer function for its intended primary purpose. I wanted OUT no discussion and still was told that the only way to avoid an "early termination fee" even though my phone became a doorstop for its primary intended purpose of a streaming music device, I was strong-armed into spending more $$$ that I don't have for a device that would allow me to do so. I never agreed for them to extend my contract from August of 2013 until February of 2014 because THEIR POLICY (that I had never agreed to in the first place) made my device unusable for its intended primacy intended purpose, they forced me to BUY this new 4G phone and I had no knowledge of them upping my contract date from 08/2013 to 02/2014 nor did I give anyone permission to do so. Simply put, I HATE VERIZON WIRELESS for the bullying and strong-arm tactics and playing dumb when something goes awry. They send you a new phone then up your contract date without your knowledge. The bastards will NEVER AND I MEAN NEVER get my business again under any circumstances and when I find a good attorney who would agree to take on a contingent legal action against Verizon Wireless on a class action basis, all of you can join too. Will keep you posted of my progress and my continued attempt to be rid of these f**k**s ONCE AND FOR ALL. I will NEVER EVER DO BUSINESS WITH VERIZON WIRELESS UNDER ANY CIRCUMSTANCE. THEY ARE GUILTY OF ILLEGAL CONSUMER PRACTICES AND CONTINUE TO F**K THEIR CUSTOMERS IN EVERY WAY AND THEY THINK WE CAN DO IT BECAUSE WE ARE VERIZON WIRELESS. SOMEONE IS GOING TO TAKE THIS ON AND WE ARE GONNA WIN FOLKS. Anyone who has had a similar issue is free to 6OHfivEfIvEtWooNe5sIxSiX1 if they would like to discuss this with me. I'll start taking names and get this thing going because Verizon Wireless thinks they can do anything they want to anyone. We the customer are going to show Verizon Wireless that this is not the case. If you would like to take part you can always contact me and we can talk about your experiences and will take info for our new "class action" litigator. Please only contact during normal contact *business" hours and if you need to leave the appropriate information. I look forward to hearing from all of you out there that have had the same stinking illegal experiences I have had with this company and together...we can make a difference. I will be contacting the FTC and every consumer action group that is out there and sharing this story with them and perhaps you will allow me to share yours too. Thanks and look forward to it new friends. This has got to STOP.

Same old verizon

Tue, 08 May 2012 16:28:00 EDT

had an appt. to install a Fios line (slated for 8-5pm, why do they need all that time). Checked with their website as to when it would actually happen and site said 12-2pm. Went out at 10AM, got a call from fios tech saying he was at my door. Told him site said 12-2. Said hold on, checked with his boss to find out if he could come next day 1-5, said OK. Waited today but called to make sure...no record of appointment (tech lied). Asked to talk to a supervisor, help person talked to him for me and said superv. could not help. Idiot. Asked him again to talk to superv., got him on the line, useless. said he would call me back by 5pm. it's 4.28, and no call yet, verizon sucks just like old company or perhaps worse. they don't seem to care. I'm sending a bill to them for my time. We'll see.

Added services with no warning... CHECK YOUR BILLS!!

Tue, 08 May 2012 13:12:33 EDT

I just happened to notice that I had mutli-room DVR on my bill one month. I never asked for it or upgraded to multi-room DVR. When I called the service rep told that I got to try it for free in Jan and it was added in Feb. I never recv'd a notice or anything, they just added it to my bill. They would have charged me forever for something I didn't even know I had or even asked for if I hadn't called to get it taken off my bill. What a scumbag POS company