Hate Verizon? Help Stop VerizaRape!

upsells in place of customer support

Mon, 20 May 2013 22:14:39 EDT

they hooked me with the $20/ month intro price, ballooned it to $80-$90 mid term, charged me 800 the moment i fell out of contract, placed my phone under 2 accounts at once for 1.3x monthly rate(normal+intro) every time i call, they put me under some new contract, bundled with extra features i dont need. i now pay for mifi i cant use unless i get an additional contract plan to pay for mifi im already paying for. every time i contact them, they upsell my service claiming itll help fix the problem. i'll be free in 2014, but they'll probably get me into a 2017 contract by then...

$132.91 1 day early cancelation bill

Mon, 20 May 2013 20:50:13 EDT

$132.91 1 day early cancelation bill I got in the mail. I called them and they said it got canceled one day too early. They wouldn't help me, I said my normal bill was $81.83 a month and they want to charge me $132.91. Then they said to call the place where I got my new phone from and ask them to pay the bill. I will never go back to Verizon again. I was with them over 14 years. No more. Please Better Business shut them down or put this in the paper.

Sharon Transue

Mon, 20 May 2013 17:35:54 EDT

This is a copy of the letter sent to the BBB. I have never been so enraged at the customer service of any other company! Verizon is a nightmare!! I became a customer of Verizon in March of 2013. At that time I had signed on for telephone and internet service. From the day my service was activated it has been inadequate. I was unable to access certain websites, send e-mail, and general dysfunctional service. In attempting to rectify the problem, I contacted Verizon and found the customer service and technical support was a maze of confusion and frustration which literally kept me on hold for hours. The language barrier made it impossible to attempt any on phone technical assistance. After several attempts to correct the problem, technicians were sent to my home. Service calls are scheduled in an eight hour window. After being forced to take time off from work I arranged to have technicians come to my home. The adjustments done at that time have not corrected any of the above problems. After several further attempts to correct the service, I received a call on 04/30/2013 stating adjustments were made in the âcentral officeâ to help with my connection which resulted in no internet signal what so ever. My attempts to reconnect with the person doing said âadjustmentsâ were impossible. On May 1 a âsupervisorâ contacted me; I conveyed to him, I was without service since the âcentral officeâ adjustments were done. I requested he call me back as I am unable to contact him, I have still not received a call back. Once again I was forced into a call center and be the subject inadequate and time consuming support attempts. I was offered in home technical assistance which would result in further lost wages. I have opted to switch providers and am now at a standstill due to a pending âwork orderâ which remains in Verizonâs system. This is preventing my new provider from porting over my phone number. As a result I am unable to secure service with the new provider. I am now completely without internet service as my service through Verizon, has not functioned for over a week. In short, my experience with Verizon has been an absolute nightmare. I have lost wages not to mention the consumption of my personal time and the inability to attend to my personal, home, and business affairs such as banking, e-mail communication. I have no intention of paying for the service provided thus far, and would like this letter to support my reasons why. I am asking that the content of this letter be reviewed and appropriate action be taken.

I hate Verizon!

Sun, 19 May 2013 18:04:25 EDT

Verizon totally changed our update date from four months to when it was supposed to be! They are stuupid and could not tell us why so now my daughter will not be getting an iphone for a while and is very upset! And then when we asked how to get our phone fixed they changed the stories! Completely! From the two times I've been there! We hate Verizon and will soon be switching companies!

who is any better

Sat, 18 May 2013 11:08:20 EDT

I went from a plan at parrot to gte to att to verion who sux worse?????? The coverge rocks... the lying sax of chitt will tell you anything for a contract then put it on as a promotion...they told me i would get the smartfone hotspot for 2 years it was a promotion ending in 3 days. no way ever again.

I worked at Verizon

Fri, 17 May 2013 01:32:24 EDT

I worked at Verizon and that sales is the name of the game, sell everything or have an ass kicking by the manager in the back, not literally but harsh. I quit and now selling service with Solavei http://www.solavei.com/juanito1619 Here my link its affordable good service period.

Fios Grabage

Thu, 16 May 2013 22:17:50 EDT

I ordered Fios. box came in mail yesterday, waited for email that service was ready, came this morning. Tried set up and it didn't work. Called support and although I was not on hold, was basically 90 minutes of silence while rep was on other side and we waited for a "NT". Finally support rep said someone would call me tonight.. Waited 2 hours until 9pm.. no call. In meantime, I called my cable TV and scheduled install for tomarrow. I have had service from them for 8 years at my last house and they rock. Was a 5 minute call. I called Verizon to cancel and mail the Internet router back.. I navigate Verizons awful phone system, selecting billing, rep answers by saying "I don't see that you have phone service" as first words instead of "Hello". I tell him I need to cancel, internet.. he transfers and phone rings for 3 minutes straight and I hang up. I call back, try to get some form of customer service...not sure which department I was in. I asked to speak to a supervisor.. rep says why... I explain I want to cancel my service.. he says no... I start swearing.. he says hold on I will get a supervisor. I wait.. 10 minutes go by... I hang up. I am going to mail box back with UPS return label. If they bill me, I am going to have my bank reverse charges. I am sure this is all going to be a pain in the butt. I had Verizon Cell service 10 years ago and it was just as bad, not sure why I gave them another chance. There is absolutely no channel to cancel service on Verizon website. Verzizon is only about Billing customer, they could care less if you hate them or have bad experience. They just want you on monthly service so they can bill and bill.. stay away from Verizon

Duplicate Tax entries in the bill...

Mon, 13 May 2013 10:00:45 EDT

TV xx State Sales Tax 3.65 xx City Sales Tax .58 TX Transit Authority Sales Tax .58 xx State Sales Tax 1.38 xx City Sales Tax .22 TX Transit Authority Sales Tax .22 Video Franchise Fee 2.92 Video Franchise Fee 1.10 PEG Grant Fee .50

Stolen phone, suspended service, and expired contract. STILL RECEIVED A BILL.

Fri, 10 May 2013 11:57:13 EDT

I called Verizon in early April to suspend my stolen phone. I explained that I wanted to continue being billed until my contract end date, (April 22, two weeks away) so that my contract would expire. I informed the rep that when my contract expired, I would no longer be continuing service. The Verizon rep said no problem. I just received a bill for the month following my contract end date: $33 for a month's worth of suspended service on a stolen phone past the contract date. I contacted Verizon's customer service phone system, which is set to automatically hang up on the customer if they no longer have a valid Verizon phone number (2#$#%#@???) I just spent the last twenty minutes chatting with a Verizon rep online who insists that I owe the bill. RIDICULOUS. Let's go back to tin cans and string.

i phone

Tue, 07 May 2013 21:47:23 EDT

i had a problem with verzion this week i cracked my screen so my mom went to get the repair they convinced her its only 40 to upgrade to the iphone 5 and she thought it was a good idea what acculely happened was they made her take my dads upgrade and told her i can trade my iphone in for $25 so she thought 25 is good but anyone who knows how much a iphone goes for would never do that if the only problem was a cracked screen and also when we called up they told me i cant have my phone due to the contract and personnely thats retarded cause they just wanted to keep a sale now im pisted and have to do all this unnecacry shit to get a new iphone and return the 5

Verizon is a piece of shit

Mon, 06 May 2013 13:04:50 EDT

My phone broke internally and here is verizons response: 1) No warranty 2) No upgrade That's fine, I probably should've planned for this. What's the next best alternative? a TWO HUNDRED AND THIRTY DOLLAR NON-SMART PHONE. I'm talking like fucking 2003, "I thought this shit was cool in 8th grade" type of phone. Two hundred and thirty dollars. So verizon put me in this situation essentially: -You have no phone, but we are going to bill you for the line -It cost 200 to terminate the contract -It costs 230 to buy a new phone Thank you verizon, for putting my dick in a vice. Ever since I was young I always thought "Gee, I hope I get to legally get robbed one day". Thanks for making dreams come true verizon, I fucking hate you, you soulless, faceless company.

Verizon Sucks

Fri, 03 May 2013 14:49:11 EDT

charged me over $700 for irroneous text messaging (over 4000 in a month sent when my average monthly was about 75-100) - Financial Services cant control their greedy little hands in threatening to shut my phone down if I dont start making payments after they admitted the whole thing was their fault... I am taking my business to Virgin Mobile - that Richard Branson guy deserves my business. (have been with Verzin for almost 20 years or since whenever they bought primeco)

BellTel Retires Win yet another Battle against VZ

Thu, 02 May 2013 20:28:15 EDT

53.2% VZ shareowners vote 'YES' on proxy to allow long-term shareowners to nominate board candidates , A majority of Verizon shareowners approved a Proxy Access proposal (Item #7) that amends the company's bylaws and allows shareholders to nominate a limited number of directors for election to the Board. The proxy, proposed by the Association of BellTel Retirees says shareholders should be able to nominate a candidate for Verizon's board, so long as the shareholder (or a group of shareholders) own 3% of Verizon common stock for a period of 3 years or more. 53.2% of shareowners voted in favor of the measure giving the non-profit retiree association its 10th proxy victory in 15 years.

This Verizon complaint is hard to beat!

Thu, 02 May 2013 19:03:59 EDT

I converted my home telephone and internet service to Verizon FIOS on June 25, 2012. The promo price was good and came with a 30-day no-penalties trial. After two weeks of frustration with the service and bad customer support, I decided to go back to my original service with Cox Communications and made the necessary calls to both companies. Two days later, the Verizon sales rep who sold me on FIOS called and asked why I was canceling. I explained my dissatisfaction, he hung up and within two hours, my phone line was dead. Dozens of calls and 3 weeks without home phone service to reconnect the phone number we had for 18+ years. Verizon would not give me any tracking information or even call me with an update. No one at Verizon would give me their direct phone numbers and corporate customer service would not even answer my repeated calls. And when it finally was fixed, they had the nerve to bill for internet usage and threaten collections if I did not pay. Verizon impacted my home and my business and I never even got an apology let alone a refund. Of course, I get the usual "we want you back" mail every other week but I will never use anything from Verizon again.

~ SECURITY DEPOSIT KISS IT GOODBYE ~

Mon, 29 Apr 2013 13:57:47 EDT

the day I gave the security deposit, i knew they were going to screw me out of it ..and they did.. .well after 3years of waiting, I decided to call about it. Verizon's response is 'sorry, too late, cant do anything for you'. supposedly they sent a check 1year after without notification..well this check was never received and never cashed in. how many others have been taken by this security deposit program.. 1000 would be $350,000