Hate Verizon? Help Stop VerizaRape!

i feel your pain!

Mon, 08 Mar 2010 10:38:05 EST

hi! I am an employee of Verizon communications. I deal with customers every day. Maybe I'm old fashioned, but I still believe in customer Service and try my best to give 'outstanding' customer service on every call. It is a little difficult when I am getting screamed and cursed at. Try to remember that I am trying to help you. I fully understand that there are Reps out there that do not have the same views, and maybe you have spoken to someone that was not so nice.Yelling and threatening to 'bash my skull in' does not make me want to help you. I feel my customer's pain, I do. now here is my point of view..with all of the changes that the company has made to the bill, it doesn't seem to get any easier to read. I understand that. I believe that Fios is a great product. I agree that it is a little pricey. To be honest, the customers get better discounts than the employees. how unfair is that? Every day I walk in to work, the potential is there for me to get suspended because i'm not selling enough. this company is still afloat in this horrible economy, and making a profit, but for verizon, it never seems to be enough. The big wigs need 3 houses instead of 2. The managers don't want you to take your time and care for the customer. They want you to rush through the call and shove these stupid miscellaneous products down their throats and get off the call. I don't think that is the way to do business. when I first started about 13 years ago, the attitude was totally different. I loved going to work. I helped customers and it made me feel good. About 6 years ago the mood changed and it became all about sales. The company is trying to be more competitive, so now we are open later and on weekends. I have 2 children that i never see because i work late and have to be there on weekends too. It's a shame that after over a decade's worth of dedicated service this is how we get treated.I wish this company would stop being so damn greedy and start caring about the customers and it's hard working employees. Bring back the old fashioned work ethic, be nice. why is that so hard? maybe then our customers wouldn't be so nasty. they can call once, speak to someone nice that will resolve the problem on the first call.

Buy one get one Free

Sun, 07 Mar 2010 15:15:44 EST

So I'm elgible for a new upgrade at Verizon wireless so I was playing with the idea of getting one of the new smart phones and my mother had expressed interest in getting one as well. O told her that since I was going to upgrade we'll do the buy one get one free deal. So we go into the store and are looking at the phones and no where on Verizons website nor in store does it say that in order to get the other phone free you have to have two lines on your account. What we were going to do is activate my smart phone on my account and she was going to activate the other phone on her account she has. They said that both of the phones need to share the same account. So I then asked what if we transfer her phone onto my account get the smart phone and two hours later she tranfers off my account? They said yeah we could do that. How fucking stupid are you Verizon that makes no damn senese at all!!! Just let me buy the one phone give her the other and we call it a damn day. Its not like she's not going to activate the phone....Then she waited for a supervisor in a verizon store for 30mins to explain to her where it says that the phones need to both be on the same line. The one customer service rep says that it is implied. These bastards will advertise anything to get you into the store then try to screw you in the end! I think this lies on the boundary of false adveritising since there is no fine print anywhere that says that eligible phones need to share the same account to be elgible for the buy one get one free

Bogus charges through third parties

Sun, 07 Mar 2010 14:14:00 EST

I noticed a $14.95 voicemail charge that I did not authorize on my Verizon Bill. Verizon always refers you to th actual biiling company, who immediately promised to remove all charges back to october 2009. Without checking. They must do this by the hour, reverse charges they know are bogus. Not directly verizon's fault, but, since I haven't seen the charges reversed yet, I think the gratuitous backcharge was as phony as the charge itself. It forces everyone to be extremely vigilant about the bills. The reason I hate Verizon is that they ENABLE this fraud by allowing anyone to bill directly to my account. Since Verizon just passes the charge through, and probably earns a few bucks by selling the billing service, they deny any wrongdoing. But since they cannot, and will not, intercede in case of a customer problem, the fraud is worse than credit card fraud, where i can at least challenge a fraudulent charge and have charges reversed. There should be firm legislation regulating this crap. can you imagine if you went to the grocery store and the final receipt showed a $10.00 ringtone charge for which the grocer was not responsible? But it is allowed with a public utility? This is criminal, and we ought to write our representatives about this. In fact, I will.

(Untitled)

Sun, 07 Mar 2010 13:17:15 EST

I had my phone service w/ Verizon & later added my 3 children to the account. My oldest son married & joined his wife w/T Mobile. Somehow, though my son's phone was not the main number, closing his account confused Verizon & they sent me a huge bill ($176.83) in error. (Verizon claimed this mistakenly "orphaned my 3 other lines" causing the error). I called Verizon immediately upon receiving the bill because I had auto withdraw from my checking. Verizon apologized for the error & mailed me a "zero balance" receipt. At that point I closed my account with Verizon & decided to go with T-Mobile. Imagine my surprise when my next bank statement arrived & saw Verizon had debited my account for the $176.83 causing me to accrue $210.00 in over-draft fees!. I again called Verizon, who apologized (after asking me to fax my bank statement showing illegal withdraw)& they said I'd receive the check within 30-60 days. What a joke! Weeks, then months passed without Verizon reimbursing the money they illegally took from me. I've spent hundreds of minutes on the phone with nearly 30 different customer reps to no avail. At one point last August a rep noticed that they still hadn't closed my account(w/ access to my checking) even though I was assured by several managers it was closed. TEN MONTHS LATER & STILL NO REFUND! I keep getting a billing notice showing a credit which is worthless as I am no longer with Verizon.

Desk-Diving: Verizon's 'solution" to their crappy internet service

Sun, 07 Mar 2010 12:07:11 EST

I signed up for a two-year contract for Verizon's high-speed internet service. I've had problems since day one. My service consistently goes out on me. So, I called Verizon several times in the beginning. No, they did not offer to send me a new modem, or have someone come out. Their solution was for me to dive under my desk, turn off the modem, replace the phone lines connections to the phone jack and to the back of the modem, wait 45 seconds, and turn it back on. Yes, this is a temporary solution, but my service continues to be interrupted. I have "desk dived" 6 times already this morning. This is their solution. This is what these morns have me do every time I have them on the phone, no matter how many times I explain that it is a temporary solution. I hate this company with a passion, and as soon as my contract is up, I am leaving them for good. Word cannot express how much I loathe this company.

Hung out to dry!

Sun, 07 Mar 2010 02:41:16 EST

So, I left T-Mobile to come to Verizon. Consumer reports says they are the best. I got the Motorola Droid, my wife got the HTC Eris. I actually work in a call center for at&t. Anyway, I get these phones and. About three weeks after getting them, my Droid deletes all my text messages and suddenly restarts itself. I take it to the store, they just do a hard reset and say that it should be fine now. Well, a couple weeks later it does the same thing. I take it in to a different store and they try to tell me that maybe I had exceeded the text limits I set. Set them higher and you should be fine. A few weeks later, surprise, it does it again. I take itback to the store, they say it is a known problem, but it doesn't seem to be happening to the store manager on his device. They offer me a refurbished phone. I tell them I want a new phone because I reported the problem well within my 30 days. I was denied. I am going to get a damn iPhone and picket outside the store. That is lousy service. I get pushed off until the phone is no longer replaceable. Now I have this crappy refurbished phone that the keypad is coming out of. This is ridiculous!

It rains therefore no phone

Sun, 07 Mar 2010 00:15:56 EST

Forest Falls California here: A small mountain community spit upon by the only provider available. Their lousy service is legendary here.

Verizon Commercials

Thu, 04 Mar 2010 18:39:40 EST

I hate those Verizon song commercials where they claim to have the "best 3G coverage" and show a map comparing themselves to AT&T. These Commercials are so false that AT&T is suing verizon. I Love AT&T, I get full bars almost everywhere and never drop calls or have complaints. On the other hand, all my friends and family that have verizon seem to never have service and are always dropping calls. I had the Verizon Broadband internet years ago and had to buy all these extra cords for each phone jack in my house. The internet never worked and whenever I called verizon some indian lady would lie to me and say it will be fixed in an hour. I havent had verizon since and would never get it again. I dont like to rep AT&T since I recieve no money for doing it but i must say that it is the best network money can buy. Anyone who has verizon i urge you to GET RID OF IT. Go AT&T or T-mobile for all I care. I hate verizon and hope that company goes bankrupt and dies.

Oh the tales I could tell

Tue, 02 Mar 2010 22:53:00 EST

I have to say I have had a few nice folks to talk to me with my problems and yes they have helped me. But then Mr Having-a-bad-day-and-I-am-a-negative-jerk takes my call one night and was totally impolite to me. Strikes 1 and 2 (it was pretty bad). Their website sucks and is often down, especially when it comes time to pay my bill and their new little "enroll me in credit protection" crap was ruining the page for several days a week or so ago. Their rates are through the roof, even though other companies offer the SAME thing for far cheaper. They added in a $45 a month charge without telling me because I am supposed to be a psychic and know this, even though never asked for the service. So they just go ahead and add it to my bill! WTF? I ended my contract early. I cannot do it anymore. My phone broke, they are unhelpful, I would have bought a new phone, the fee almost makes up for the cost of a new phone. Avoid them like the plague!

OUTRAGEOUS

Tue, 02 Mar 2010 16:24:00 EST

You guys are ridiculous. If you go to a store, sure they're gonna tell you what you want to hear. If you call customer service, they do NOT lie, and most of the answers to your questions are ON VZW.COM so try doing some research or using tactfulness when talking to people who have a job because YOU CHOSE VERIZON as your service. That early termination fee? Yeah, you can pay that and leave the company, or start bitching for legitimate reasons, mmkay?

No Help from Verizon

Tue, 02 Mar 2010 11:58:03 EST

The following is a letter that I emailed to The C.E.O. of Verizon after not getting any help from anymone below him. Of course I have yet to hear back from him. Dear Mr. Seidenberg, Contacting you is my last resort in getting my problem with Verizon Wireless resolved. As soon as I switched to Verizon from T-Mobile I signed a contract and bought the Samsung Glyde phone. After just a few days with the phone I noticed that the touch screen was pretty unresponsive and seemed to sometimes have a mind of its own. It got so bad at times that I wasn't able to answer or make calls, rendering my mobile phone useless. I took the new phone back to the store and explained that the screen will be unresponsive from time to time. The customer service rep explained that if I wait a week new software will be released to fix the touch screen issues. I returned to the store a week later and was told that the new software wasn't out yet but it should be out next week. This went on for about 2 more weeks until I had finally had enough. I took my phone back to the store and decided that I had made bad choice on this phone and I'd like to exchange it for a different model. The service rep then explained to me that it's been longer than 30 days at this point and it was too late to exchange it for a different model. TOO LATE!? It was too late because I was being told to wait! Finally, the new software for the phone was released. I thought this would finally fix the touch screen problems with my Samsung Glyde. I was wrong. After just a few weeks the problems returned and they seemed to be getting worse. I took the phone in to the store for tech support and they replaced it for me with the same model (since I bought the insurance coverage for the phone). Sure enough, several weeks later I was in the store once again with the same touch screen issues. They replaced my phone again (same model, Samsung Glyde). Wouldn't you know it, the phone is malfunctioning again! Finally I asked a customer service rep what I could do to get a new model. They told me to contact the 3rd party insurance company about the problem. I contacted them and was told that since there was nothing physically broken on the phone then there was nothing they could do and I should contact Verizon customer support. I did so and was told to contact the insurance company. Clearly nobody knows what they're doing. Also, at this point I am told that before Verizon can give me a different model of phone I need to have my Samsung Glyde replaced one more time, but this time it will cost me $50. WHAT!? I have to pay more money for a phone that never worked correctly? Is this how you treat all of your customers with problems? I was so fed up with trying to get my issue resolved and only getting the "run-around" from Verizon that I decided to just use an old RAZR Verizon phone just so that I have a phone that I know will work. Still, I paid Verizon for a phone that never worked for me. I hope you actually take the time to read this letter and do something to remedy this situation. Something that doesn't require me spending more money to have it fixed. Please don't let this letter go unanswered. My contract with Verizon will expire in a few months and I'd hate to have to move to AT&T because I wasn't helped at Verizon. Thank you.

Rejected by verizon

Mon, 01 Mar 2010 15:07:09 EST

I went to go verizon store for text only plan and phone because I'm deaf. They advertised the plan as 35 but really it is 45. Then they noticed that I have no credit card history so they decided to give me 125 fee!! Hmm, I wrote them a check. I always been writing checks and had no problem. but they decided to call the union to make sure my credit is good. They rejected me because my address on the check doesnt match where I live now. I never had a problem till now. So My check was no good. I had my mom come over and pay her check. But guess what. Another 20 minutes, they decided to call because old ladies are atrocious!! They rejected her check also for no reason!! She even yelled at the person over the phone in the store, making a scene. Now her check is being rejected from every person/company whenever she uses it. She never had any problems till now. THe union is saying that someone has been using her identity. Why isn't nobody helping us? If verizon would just cash the check, this would not happen!! Verizon sucks.

why do people pay verizon

Mon, 01 Mar 2010 11:35:01 EST

they rip and abuse people day after day, month after month, year after year. just now worth it to me. totally amazed they have lasted this long. no network is worth getting reamed each month.

Get taken seriously.

Sun, 28 Feb 2010 22:24:59 EST

Mostly all of these posts reflect my experiences with Verizon. This forum is a good way to ventilate frustration. How ever, Verizon obviously really could not care less. Complaints to your state attorney do get corporate attention. Go get,em.

Early Termination Fees

Sun, 28 Feb 2010 13:26:35 EST

Well I called Verizon Wireless to see what my ETF was. Needless to say when the girl said 320 bucks I laughed and asked if she was kidding and she said absolutely not. I pulled out my contract and told her I signed a contract for a 175 etf and she said they had changed smartphone ETF's to 320 and actually told me I had to deal with it. Well not really surprising to me I found a class action lawsuit out there for that reason and I will be going to sprint and getting in on the lawsuit!