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This Entry is Rated:
6.8
with 4 votes!


12/04/09 | 2:07AM
You Won't Even Let Me Pay My Bill

After enrolling in "One Bill," Verizon screwed up my account so badly that not a single Verizon department could even locate my account. And I mean not a single one because I spoke to each of them. No one could even help me pay my bill because they couldn't find out the amount I owed. In the meantime, I was getting automated phone calls on my voicemail saying that my bill was overdue even though I was SUPPOSED TO BE ENROLLED IN AUTOMATIC BILL PAY! I tried to pay it, but I could not log on to pay my bill online because I was "in the process" of being switched to "one bill," a change which I had initiated a month before! (How long is this "process?!") How did I solve the problem? In order to ensure that my service was not disconnected, I estimated an amount and paid it on the automated system - I still have no idea if that was the right amount. Who the hell knows. I HATE Verizon.

- Verizon H8er ID: 48E74F



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Replies
07/30/10 | 15:22PM
I am in a similar situation, I have been charged multiple late fees, burned through my cell battery three times trying to resolve it. They just won't let me pay. And then they charge me for not paying. I can't think of a time where I've hated a company more.

I have been reassured multiple times with online chat support and calling in that everything should be all set now, just have to wait. However these are lies, as I eventually get an email threatening to shut off my internet (which has been shut off twice now). I would love to pay verizon, FiOS is pretty good, but I am sick of them ruining my credit, shutting off my service, and lying to me on the phone about resolving payment issues. I can only give them my card information so many times...

Anonymous - Verizon H8er ID: 2C579F


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