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This Entry is Rated:
9.8
with 4 votes!


12/23/09 | 2:08AM
Can't get the price they advertise- bait and switch


This is a chat i had online with a verizon rep i was trying to get the $70 bundle they advertise
I tried to order online it tell me Fios is not avaialble yet my next door neighbor has it.
So I call verizon and they tell me its available but I can't get that package over the phone only the more expensive package. The cheaper package has to be ordered over the web, I explain its not working. Basically too bad.


We are routing you to a chat representative. Thank you for contacting Verizon. Your average wait time is 1 seconds.

You are now chatting with 'Haden'

you: hi

Haden: Hello. Thank you for visiting our Verizon chat service. How can I help you place your order?

you: its says fios is not available in my area

you: but my neighbor has it

you: i am trying to order service online

you: i was looking for the $70 bundle

Haden: After you check the availability and if service is available, you will be presented with the packages, prices and speeds that your address is eligible for.

you: i get a message its not available in my area yet my next door neighbor connected to my house has the service

Haden: It means FiOS is not available to you.

Haden: Verizon FiOS Internet Service availability is determined based on your individual address. You may be served by a different terminal than your neighbor or your address may not be engineered just yet.

you: yet when i call my phone they tell me fios is available

you: but not with the package i want

you: they try to upgrade the package on me

Haden: I can provide you a link to fill out for future notification so we can get back to you when FiOS becomes available in your area, would you like me to send you a link for that?

you: you did not answer my question

you: verizon is a bunch of crooks

you: http://www.verizarape.com/

Haden: Verizon FiOS Internet Service availability is determined based on your individual address. It is possible for your neighbor is eligible for FiOS service but not you.

Haden: You may be served by a different terminal than your neighbor or your address may not be engineered just yet.

you: i will copy this conversation and post it their since you cant explain why its available when i call verizon directly and not online for the special package price

- Verizon H8er ID: D1488F



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