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This Entry is Rated:
8
with 2 votes!


01/09/10 | 0:50AM
Idiots

I have never experienced such horrible customer service in my entire life!! They cannot understand their own billing system but insist that they are always correct. I signed up for autopay and when I log into my account it says "You are currently enrolled in our Automatic Bill Payment program. Your payment will be automatically processed.
You are enrolled in Auto Pay on My Verizon.
Verizon will automatically process your next payment." It's been saying that for well over a month. But guess what I got in the mail today? Yes, a late bill. What the crap? So I called and got the most idiotic rude woman I've ever spoken to. She kept asking, "so how are you going to pay this late bill?" I kept saying that they are idiots. They have access to my freaking bank account. If they want the money then they need to figure out how to automatically deduct it - just like it SAYs they are doing on my account. She was awful. This is not the first problem I've had with them. They can NEVER explain my bill. So now I've officially joined the ranks of the I HATE VERIZON CLUB.

- Verizon H8er ID: 8AC9ED



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Replies
01/10/10 | 15:45PM
I would be very careful about letting them take automatic payments out of my account. Verizon is the last company i would ever trust. If they take money out that they should not have, you are not going to get it back without going to court. I would stop that now if i were you just to be on the safe side. You are trusting a dishonest company with your money. Please, BE CAREFUL. Read thru ALL these post and all the ones on Verizon Patheic.com and you will see how many people had money taken out that they never got back.

- Verizon H8er ID: EDBB6B

01/11/10 | 21:58PM
Verizon overcharged me and took $250 directly out of my account for broadband. They they admitted that I'd NEVER incurred overages before, but would NOT reimburse my account. Instead, they say they credited my account. So, that is about 4 months worth, but they've started charging me again as of January 8th. I called and told them I lost my job and couldn't afford them anymore. They offered me a cheaper plan. Then, my bill went up from $60 a month to $90 a month. I told them I would take a new phone because of the "piggy back" charges that will start on my phone, and they shipped me a new phone. Only the rep put the wrong address, and now FedEx won't complete the delivery. I was supposed to receive my new phone on Friday, and yet I still don't have it. They say FedEx won't deliver it. I will have to go get it myself. They will charge me $160 (sucked out of my acct) for a phone I do not have. I won't even bore you with the horrible broadband service I have through them. The reps are GREAT! They sound very concerned & helpful, but after they are through with you, you realize you've been HAD!

- Verizon H8er ID: 8A6A1D


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