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This Entry is Rated:
8.5
with 2 votes!


02/11/10 | 1:29AM
SHAME ON YOU VERIZON!

I am on my 3rd week trying to resolve a land-line problem with Verizon at my 97 year old grandfather’s house. When I told them that they needed to be sensitive to the fact that you need a land-line for 911 purposes when you have a 97 year old resident – there was no response – dead silence on the other end of ALL the conversations I have had with the endless amount of supposed CSR people who have PROMISED that I would be called by a manager within an hour! I have never had a manager call me. Verizon – SHAME SHAME SHAME SHAME ON YOU!!! Phones are an integral part of a safety system especially for the elderly. The lack of concern ALL of your CSR people have shown is appalling to me – just today I had one SCREAM at me and when I asked to speak to her supervisor, she hung up the phone. When I called back, once again was promised a manager would call me within an hour …. it’s been 8 hours. Three weeks, no resolution, no humanity. Verizon… you are why corporations have such an ugly stereo-type!

- Verizon H8er ID: D4C6CD



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Replies
02/27/10 | 15:26PM
Call your state senators and assemblymen. Verizon has been getting away with this for toooo long. They used to get fined if it took longer than 24 hrs to fix a line. Medical situations used to get immediate attention. The only way to force them to do their job is to pass legislation that will fine the crap out of them.

Anonymous - Verizon H8er ID: 86138D


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