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This Entry is Rated:
10
with 1 votes!


03/08/10 | 15:38PM
i feel your pain!

hi!

I am an employee of Verizon communications. I deal with customers every day. Maybe I'm old fashioned, but I still believe in customer Service and try my best to give 'outstanding' customer service on every call. It is a little difficult when I am getting screamed and cursed at. Try to remember that I am trying to help you. I fully understand that there are Reps out there that do not have the same views, and maybe you have spoken to someone that was not so nice.Yelling and threatening to 'bash my skull in' does not make me want to help you. I feel my customer's pain, I do. now here is my point of view..with all of the changes that the company has made to the bill, it doesn't seem to get any easier to read. I understand that. I believe that Fios is a great product. I agree that it is a little pricey. To be honest, the customers get better discounts than the employees. how unfair is that? Every day I walk in to work, the potential is there for me to get suspended because i'm not selling enough. this company is still afloat in this horrible economy, and making a profit, but for verizon, it never seems to be enough. The big wigs need 3 houses instead of 2. The managers don't want you to take your time and care for the customer. They want you to rush through the call and shove these stupid miscellaneous products down their throats and get off the call. I don't think that is the way to do business. when I first started about 13 years ago, the attitude was totally different. I loved going to work. I helped customers and it made me feel good. About 6 years ago the mood changed and it became all about sales. The company is trying to be more competitive, so now we are open later and on weekends. I have 2 children that i never see because i work late and have to be there on weekends too. It's a shame that after over a decade's worth of dedicated service this is how we get treated.I wish this company would stop being so damn greedy and start caring about the customers and it's hard working employees. Bring back the old fashioned work ethic, be nice. why is that so hard? maybe then our customers wouldn't be so nasty. they can call once, speak to someone nice that will resolve the problem on the first call.

Anonymous - Verizon H8er ID: B9AE82



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Replies
03/10/10 | 3:15AM
In all fairness I have received friendly, concerned,and polite treatment from some Verizon customer service reps. Unfortunately they are fighting in their own fox holes, caught in the cross fire with irate customers and just plain ineffective managers and verizon corporate chaos. Can you imagine the profit that could be made if they applied the "Management 101" principle that states "The customer is king". Wise up Verizon and do this country a favor.

Anonymous - Verizon H8er ID: C515F3

04/02/10 | 7:15AM
Man I wish I could get someone like you on the phone. Seems like instead the automated system should just openly state the option of "If you want to talk to someone who actually cares, hang up now." Sigh. Good luck with the job, those of us customers who actually speak like calm human beings really appreciate the work you do.

ladyshane - Verizon H8er ID: 251F7F


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