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03/15/10 | 21:01PM
146 - 411 calls in 4 days

There are 146 calls to 411 on my bill. Verizon refuses to remove the charges and basically called me a liar by saying "THOSE CALLS WERE MADE FROM YOUR PHONE."
The refuse to even have a civil conversation about how impossible this is. The calls also took place within a 4 day period during a massive snow storm and power outages in our neighborhood.

How can I get everyone FIRED!

Anonymous - Verizon H8er ID: 89ECB6

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03/15/10 | 21:04PM
I would consider writing a polite letter about the experience and send it off to Consumerist.com.

This site seems to be watched by corporations.

Anonymous - Verizon H8er ID: 22EF08

03/18/10 | 1:28AM
Hmmmm Power outage huh? By any chance is your home phone a cordless? If so you know it won't work without AC power. And are ALL your phone numbers stored in that phone??? Sounds to me that you had to use 411 a lot. I wouldn't believe you either. Pay the bill.....

A verizon employee - Verizon H8er ID: DFEB0A

03/29/10 | 6:12AM
Dear "a verizon employee": what a moron you are. How can they call on their phone during a storm? I am sure you like to go on here and read people's problems and you do it with a defensive stance, but next time READ the statement's facts first before jumping to conclusions and making your company look even worse by calling them a liar.

PS Tell your co-workers they suck.

Anonymous - Verizon H8er ID: F2C08A

04/12/10 | 21:44PM
we have stationary home phone, no cordless phone, and verizon kept charging directory assistance calls we have never made . It took me more then 2 hrs. for two times for them to very reluctantly reverse the charges, It happen this month again and I am so tired of calling them again and is trying to seek a permanent sdolution. My english is not good and amd not good at computer, google verizon directory assistance and find your post.

Anonymous - Verizon H8er ID: BDB7D0

08/25/11 | 21:18PM
They are charging me for these calls too, at first I thought it was my mom because we share a phone, but after checking the call history on all the phones on our plan, I do not see one 411 call. Verizon is charging people money for things they do not use, and I think I remember hearing about this in the news. I am going to do the early termination and pay the B.S. $350 fee and switch to boost mobile. Verizon, Child Please!!

Anonymous - Verizon H8er ID: 61D32C

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