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This Entry is Rated:
10
with 2 votes!


03/18/10 | 2:49AM
CS supervisor lied to me

i added a line to my plan on feb 15th for a friend to use. after the lady at best buy tried to sell me the black tie protection insurance, i declined and said id stick with the regular asurion insurance. sure, its a dollar more at $7 a month, but it covers lost or stolen also.

well here i am a month later, march 17 and i look online to see if my bill posted, great, it did. so i was looking at the per line charges and insurance wasnt listed. so i promptly called verizon up to make sure it was on there. it wasnt. the representitive told me that it was past the 30 days and the insurance could not be added to the phone. so i asked for a supervisor. 15 minutes of being on hold later a man picked up, i explained i had requested it the day it was purchased and he said there was nothing he could do. "the system wouldnt let him if he wanted to" he told me.

so, before i hung up i asked how many days i had the line for. he said 32. i then hung up.

after i got off the phone my lunch break was almost over, but i wondered, where did the supervisor get 32 from? february has 28 days. not 30, today was actually the 30th day.

so i called after i got off work, got a rep that said i was not in the 30 day period anymore and could not add it on. i then said but february has 28 days. he then said, "my bad", and "im sorry i totally forgot about that" and then added the insurance on.



Keaton Reckard - Verizon H8er ID: 535189



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Replies
03/29/10 | 6:24AM
WOW! Good for you for calling back. What a bunch of morons. If they cannot do simple math it all makes sense why they rape the customer.

Anonymous - Verizon H8er ID: 19121E


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