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04/15/10 | 2:49AM
Changed our Plan.

With Alltel, we had 1000 free texts per phone, and 1000 shared minutes. Well, texting has been disabled on all of our phones since the switch to verizon over the past few months (our choice). We go to turn texting back on in February 2010, and proceed to send/receive 1200 text messages on one of the phones. What was supposed to be about $30 worth of texts, turned into $200+ of texts. Upon calling verizon (and screaming at them for about 30 minutes), they told us that there is nothing they could do about it, even if it seemed as if our plan had changed.

Oh, They are also calling us liars for saying that we even had the 1000 texts in the first place.


We are also being charged for data charges (Data on all of the phones are turned 100% off) Verizon also didn't hesitate to call us liars about that, and accused us of clearing our history/deleting apps.

CHAD - Verizon H8er ID: A98148



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04/15/10 | 12:27PM
http://esupport.fcc.gov/complaints.htm

Anonymous - Verizon H8er ID: E275E0


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