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This Entry is Rated:
with 5 votes!

05/27/10 | 16:09PM
Beware to small business customers

First off, the Verizon Freedom Custo Pak bites the big one, especially if you have to make international calls. Our business is international and it takes 1-1.5 minutes for a call to even go through.

In reviewing our recent bills I noticed that in addition to $48/DSL, we were being charged $12.98/mo for Internet Security & Online B/U. WE NEVER REQUESTED OR AUTHORIZED the Security or Online B/U!! First person I called told me that it was part of the plan and I said no, it is not stated in the documents of the plan! She said that if she removed it I would loose ALL discounts. I said, OVER MY DEAD BODY!

Today I finally spoke to someone who started out defending the charge. I had to threaten legal action before she agreed to remove the unwanted services and credit the account $89. It's the principle NOT the money.

All I can say is if they have added something that you did not request - beat them down before they beat you!

Lexi978 - Verizon H8er ID: 4AF8D5

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05/27/10 | 19:56PM
it might not be over yet - wait till your next bill comes - they say anything to get you off the phone - hope it works out for you though..

Anonymous - Verizon H8er ID: 35E505

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