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This Entry is Rated:
with 5 votes!

06/12/10 | 0:48AM
2 + Hours With Customer "Service",YES, More Than TWO HOURS!!!

My first Verizon letter: 11 June 2009

Dear Verizon Customer Service,

I am writing this letter in the hopes of getting satisfaction: my 2 hours and 5 minutes on the phone this afternoon (1:00 PM – 3:05 PM) on hold and talking to a variety of your customer service associates certainly did not achieve anything.

Simply put: I ordered the Verizon Triple Freedom plan attracted by the $80.00 monthly fee plus $150.00 cash back. It is advertised on my flyer: “Sign up online and get an additional $25 cash back.”

I recently received my $150.00 cash back debit card. Thank you.

I was trying to call concerning the additional $25. No one was able to help me. When I was transferred to 866-326-7937 I spent 45 minutes on hold. I was transferred to 800-942-5000 Verizon customer service, then to AFNI, the vendor that distributes the rebates at 866-818-0295. The next stop was 1-877-500-5209, the Verizon e Center. After being disconnected due to the large volume of callers, I persisted, called back several times, was put on hold and then directed back to 866-326-7937 where I had spent almost an hour on hold. At that point I had invested over two hours of my life on this project, so I gave up and decided to write this letter.

Please find attached a copy of my Order Confirmation – from my online order. I have also included the original flyer that attracted me to this offer.

I hope that someone in your organization will be able to send me $25 as advertised.

It goes without saying that I am extremely dissatisfied with Verizon. At present this will factor into my decision whether or not to stay with your company in the future.


Anonymous - Verizon H8er ID: 133FF0

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garyzb4 - Verizon H8er ID: 3374BE

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