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This Entry is Rated:
10
with 2 votes!


06/14/10 | 22:55PM
DSL and customer service woes

We called Verizon in June 7th 2010 and asked them to shut off our DSL and phone service at this address on June 25th 2010 and to activate both services at our new address on that same day,

At some point during the day of June 7th Verizon shut off our internet services. Tech support however was unable to switch it back on that day. On Wednesday, June 9th 2010, we spoke with a woman named Heather who guaranteed us that our DSL would be reconnected that day. At about 8:00 pm EST our DSL still had not been connected and we spoke with a supervisor named Mel.

Mel stated that he found our ticket in their database and would put an expedite order on it so our internet connection would be restored sooner rather than later. He also stated that they did indeed make a mistake in turning off our DSL service.

On Thursday, a tech named Paul contacted us and had did tech support looking for a hardware issue despite the fact that Verizon admitted the problem was on their end. He also attempted to send a technician out looking for a non-existent hardware issue. We did not let the technician into the house

On Saturday, we spoke with another Supervisor who was shocked at the run around we had been getting saying that there was no excuse for their giving us the run around. She also found no record of the ticket that Mel found or the expedite order.

Today, Monday June 14th, our DSL connection has finally been restored to us. However the settings that Paul had us change in the modem prevented us from co0nnecting. So in trying to fix a hardware issue that Verizon admitted did not exist he created a hardware issue.

At this point, I am going to find a new internet provider and possibly and new phone provider. It should not take a week to fix problem that the created in the span of a few hours. After this month they may not see another cent from this house again.

Anonymous - Verizon H8er ID: 95C71D



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