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07/15/10 | 0:31AM
official store

Ok over the last 2 days I have spent 9 hours in travel time and time spent dealing with a company operating under the “Verizon” name…. they look like Verizon- smell like Verizon- sell Verizon products but yet they are not a REAL Verizon place. (this particular one is located in the Ashville, NC mall) SO!! I had to return the phone I bought from them to them instead of getting to return it to the “”official”” Verizon store that is only 45 minutes from us…. This is one of the perks of living in the mountains…. None of the stores here are REAL Verizon stores! Then , I was told on my 30th day of having the phone that it was in such bad shape that I would be charged a $50 restocking fee (instead of $35) and that because I paid cash they would have to mail me a check. The one, (of many) mistakes I made was that I didn’t take any photos of the phone to make sure I was covered if they decide to not refund my money. ((I’m not holding my breath on getting the check in the mail anyway!)) So the moral to the story is, if you have a choice don’t choose Verizon but if you don’t like us : buy directly online or make sure ur at one of them-there “official/REAL” Verizon stores. It baffles the mind that a company can continue to function and keep falling through the cracks and getting by with poor customer service and tell you “…that they are sorry but the place of business that you dealt with and bought their product from is not an official store.” !!???!!!

Anonymous - Verizon H8er ID: BCD47E



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