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This Entry is Rated:
9.5
with 2 votes!


09/15/10 | 22:03PM
THE WORST

September 15, 2010

Mr. Francis Shammo
Verizon
140 West Street
New York, NY 10007

Dear Mr. Shammo:
I write this letter to inform you of the disappointment, frustration, anger and utter lack of service provided by your company.
Over a two day period (September 13 and 14), I spent at a minimum of SIX HOURS of my personal time to try to address issues with Verizon service. I contacted Verizon on 10 different occasions, mostly to be put on hold, sometimes to be transferred and disconnected BUT NEVER ONCE TO BE HELPED.

You are receiving this letter (or most likely your executive assistant is) because I cannot state in words how terrible and utterly worthless Verizon "customer service" truly is. To reiterate, I spent a MINIMUM OF SIX HOURS AND MADE 10 CALLS and never once received an answer as to why my service no longer works. Once a woman named Katy transferred me to a line (FIOS technical support) that she knew was closed simply to get rid of me. On two other occasions I offered my mobile number in the case of a disconnection only to be disconnected and never contacted. Two times I was routed to the Phillipines to speak with agents who then transferred me for another round in a queue. In each of the 10 calls I made, I received the same responses: "I can't help you" and "I can't do that".

Those responses are unacceptable at any level of customer service.

My service, (internet) was shut off by a Verizon technician –through no fault of my own, but done strictly by Verizon - and not once during each of the conversations I had with approximately 15 "service" agents was a solution offered up. NOT ONCE. I spent six hours and made 10 phone calls and never received assistance.

I PAY MY BILL ON TIME AND AM A CURRENT CUSTOMER. I understand that I am just one consumer, but I do have a voice and you can be sure that every single person I know is made aware of how terrible my experience with Verizon is and has been and that at the first instance I am able to migrate away from Verizon for my home accounts, I will leap at that action AND I WILL CELEBRATE BREAKING AWAY FROM YOUR COMPANY AND LEAVING YOUR "SERVICE".

As President and CEO of Verizon Telecom and Business, your name is associated with the people that answer the phones and then are of no use. NONE. You should be embarrassed that these people are under your charge and supposed to provide “customer service” and are of as much help to a consumer as a rock. I WOULD GIVE ANYTHING TO HAVE YOU SEE HOW TRULY TERRIBLE AND WORTHLESS CUSTOMER SERVICE (AN AREA THAT YOU OVERSEE) AT VERIZON IS. Please, feel free to make a call to Verizon to any of the following numbers and get a good look at what you oversee:

888 881 8161
800 688 2880
800 567 6789

If you do accept this challenge, do so during normal working hours to see how you are taken away from your responsibilities and forced to sit on hold only to get disconnected or given nothing.
I am sure that you are an honest man, but you should be ashamed of the "service" that happens under your oversight.

Anonymous - Verizon H8er ID: BFB9C2



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Replies
11/15/14 | 23:31PM
Same experience: put on hold so he can review...waiting a long time, then disconnected. I called back and they said I did not have an account, could not talk to me, an account that they robbed me on, were still holding me accountable to pay $500 on, etc., etc.

Anonymous - Verizon H8er ID: CCE504

11/15/14 | 23:31PM
Same experience: put on hold so he can review...waiting a long time, then disconnected. I called back and they said I did not have an account, could not talk to me, an account that they robbed me on, were still holding me accountable to pay $500 on, etc., etc.

Anonymous - Verizon H8er ID: CCE504


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