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This Entry is Rated:
with 2 votes!

10/22/10 | 21:15PM
Congratulations to Verizon for the World's Worst Customer Service

Oh my. It is such a long story about Verizon. Our neighbor burned our house up in June. Moved into our rental, requested Internet and phone forwarding service. Never happened. Countless hour-long calls to customer service. Three service calls set up (between 8 a.m. and 10 p.m.) and they never showed up each time. Canceled without reason or warning. Said they called, but my cell phone clearly showed that they didn't. Took two whole days off work to meet the workers —lost wages and they didn't show up. Since they never set up our land line, we had to use our cell phones. My brother had to root my Droid as a wireless access point just so we could have Internet. They didn't get our land line working until last week, so we had an $800 cell phone bill. The Internet didn't work until about a month ago, and it's dead slow — definitely not the DSL we are paying for. It takes days and countless failed uploads to get our 300MB videos on YouTube. Verizon wireless says they are a completely different company than Verizon, so neither will help us out. I can't stand this pathetic, horrible company.

Anonymous - Verizon H8er ID: 42DE9E

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