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This Entry is Rated:
with 3 votes!

10/26/10 | 23:09PM

This time they sent a cheap modem and charged for an expensive one. This time it took three hours to get the promise of satisfaction--a free good modem, a month free service, a return label for the cheap product, and a credit for the charges.

Now we wait and see.

I cannot fault the customer service. All representatives were understanding and kind and eager to help, and all were thwarted by the structure of the company. Technical cannot give a credit; only billing can. Billing cannot give a credit for something Technical sent, and so forth.

The problem lay with the first rep, who sold one modem for 55 dollars, sent an 18 dollar modem, and charged the account 100 dollars.

This is what Verizon does. They put the help under constraints to sell sell sell. My last go around took seven months to straighten out, which is why I have no hope all these promises will come to fruition. But my last problem stemmed from an "agent" of Verizon who called about a problem. I said there was none, and he used that call to change all my services, charging me for things I neither use nor want--games and security on the Internet and caller ID and call waiting on the telephone. Seven months is no brevity. But it did get straightened out.

My advice is to keep hammering at them. It is your only hope.

Anonymous - Verizon H8er ID: C24D2B

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