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This Entry is Rated:
10
with 1 votes!


10/30/10 | 4:14AM
Former Employee

I am a former employee of VZW. I feel your pain of why you are all upset. From my perspective, I feel the policies covered 99% of the problems. The problem was the 1% the rules didn't fit. It was annoying to try to do what is right and to be told to f off because I couln't give somone a free phone they just got a discount on 2 months ago and declined insurance. I have had to clean spit off of the door to our store, as well as see a co worker get his throat grabbed by a drunk customer.
I will be the first to tell you I am so glad not to work there anymore. People need to relax a little.

VZW needs to work on those 1% situation. Corporate always would tell us, do whatever it takes for the customer. However, local managers are accountable for every credit on an account. Often they are held to a strict leash by a district manager. Like any big company, the left hand says one thing and the right hand is told to do the opposite.

I will tell you that customers almost cost me my marriage and my wonderful life. You folks really made it hard for me to 1. have a life, 2. be a positive person, 3 be nice to my wife after a long day of being yelled at, etc.

Look, cellular technology is not perfect, and we all want it to be perfect. With any company that makes you sign a contract, ask questions. Ask the rep what happens if my phone gets shattered in 4 months. What happens if I am unhappy with the coverage. What happens if I decide to wait 31 days before I don't want it anymore?

Anonymous - Verizon H8er ID: 91F7C3



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