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This Entry is Rated:
6.5
with 2 votes!


01/01/11 | 4:11AM
Customer Service is Morons

Even their customer service can't provide technical support. A computer based company tells me wait 24 hours and your password will be unlocked...okay, what makes you think in 24 hours I will remember the dang thing...HELLLO INDIA...this is America...go to H E L L Verizon

Anonymous - Verizon H8er ID: DBD4F3



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Replies
01/29/11 | 8:17AM
@op: amen.. mostly

..


they do honor them


did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?


The fine print says verizon may replace the item with a "new, used, or refurbished" item at "verizon's SOLE discretion". They also have the option to try to "fix" your handset.

Thought you were getting a new phone? clearly you either didn't READ the contract or you did NOT UNDERSTAND it.



additionally


(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.


After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

.... just say HELL NO to a new install as moca. DEMAND ethernet from the ONT or send them away.



please download a cluekit from the internets

fios internet and TV, but ethernet from ONT - Verizon H8er ID: DA2369


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