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This Entry is Rated:
with 4 votes!

01/04/11 | 20:34PM
what help?

All I wanted to do is report an unearthed phone line. Two hours wasted trying to find the 'correct' place online to report it. (this was after waiting on hold for the next available customer support person for over 20 minutes, twice) This brought only tangled mazes of not the right way to ask the quiery, but only links that led to other sites which had nothing to do wtih it. No live help, no internet help, no email help. There was no way to contact them at all. I hate them!!

Anonymous - Verizon H8er ID: 08D00A

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01/29/11 | 8:04AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.

When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 8AFD24

03/30/19 | 10:37AM
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julianaeo2 - Verizon H8er ID: 13AA72

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