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This Entry is Rated:
4
with 2 votes!


01/04/11 | 23:17PM
Beware of Verizon

I have three pre-paid phones with verizon. Twice in the last two months they have changed my plans without notification. Tried to complain to customer sevice, but was overwhelmed by there ignorant representatives. Buyer beware.

Peter Reinsdorf - Verizon H8er ID: FD7DC9



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Replies
01/29/11 | 8:13AM
they do honor them


did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?


The fine print says verizon may replace the item with a "new, used, or refurbished" item at "verizon's SOLE discretion". They also have the option to try to "fix" your handset.

Thought you were getting a new phone? clearly you either didn't READ the contract or you did NOT UNDERSTAND it.



additionally


(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.


After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: FDC705


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