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This Entry is Rated:
with 6 votes!

01/05/11 | 8:59AM
2-3 months to set up autopay?

I purchased my phones a couple months ago. When I got them I immediately set up autopay for my account. There was a message talking about how it could take a couple billing cycles to set it up, but I kinda glossed over it, reasoning that Verizon, an internet and communications company, could figure out how to charge a credit card in thirty days. So a month an a half goes by and my phones are shut off without warning. I contacted Verizon to discover that my bill was behind by 10 days. There would be late fees and reconnection fees. I was beside myself that the company that I had recently signed a two year contract with and was getting 100 dollars of my money every month would not get in touch with me. Could they not find my phone number for some automated text when they were my carrier? Are they really not intelligent enough to check and see that I have autopay set up and besides having their money in a couple days that I had also put forth a good faith effort to pay them? The following day I received a snail mail explaining that they were going to shut off my service. Were they warning me from the future? Since I cannot fathom such limitless ineptitude, and I can see an incentive to be so inept, I can only conclude that this type of behavior is malicious. Regulation is the only way I can think of to prevent these companies that are essentially utilities from being allowed to treat their customers so terribly or to blatantly collude to the tune of 2 year contracts and 20 cent texts.

Darren - Verizon H8er ID: E26EAF

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01/05/11 | 13:37PM
They sure as heck need regulation since they are using the PUBLIC airwaves which is regulated by the FCC. And many of their calls wind up on the landline network(inheritence from the baby bell monopoly days).

I'm leary of autopay for any reason period. This is one reason why. If you set it up in a store I would go to the store where you set it up although in store service isn't much to speak about. The automation and call centers/1-800-USE-LESS are designed to disuade people from dealing with people. If a computer can't handle they don't want to deal with it.

Anonymous - Verizon H8er ID: EA31BD

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