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This Entry is Rated:
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01/11/11 | 21:21PM
A few of my family members get "this is not a valid number. check the number and try again"

ok, i signed up with verizon FIOS bc they have a better HD availability than my previous cable provider... But we also decided to bundle on a land line so that we can have a phone number for our new house and so that i can use the land line to connect our security system to an alarm company. We have had our verizon service for less than two months so far. Very shortly after getting the service i dropped my cell phone provider to save some money and i have a landline now, hardly anyone ever calls me except my family etc. So i quickly learn that my sisters in two seperate states are getting an error message when they call me. It says, "the nummber you are trying to call is not a working number. Check the number, and try again." i havent hooked up the alarm or anything yet. so naturally i call customer service to get it fixed like i d done with all my cell phone providers previously and/or my cable service... the first call was an actual phone call, i was on hold for 15-20 minutes before i am actually in touch with a human. The tech support guy tries to trouble shoot etc... He tells me ok it should work now... This type of sentiment repeats so far at least seven times, and it is still not fixed. over the last 5-6 weeks i have contacted verizon about this issue and still the issue is not fixed. i gave up on calling pretty much and use the chat now so i dont have to wait on hold everytime. Naturally i am pissed bc ive spent more than ten hours of my free time, which is very limited - i work a full time job and i have a nine month old baby- to try and get this issue resolved. two weeks ago, i naturally asked if i could get some type of discount or credit off my bill bc the problem is ongoing since i started the service and when transfered to the agent who "would help me out with that" i got no such credit or discount only seemingly accusations from the account rep about there not being any record of my complaints etc even though at the time id called at least four time previous about the same issue. She said she called my house and did not get the error and mentioned it to me as if i were lying about the matter. I explained to her that it was from only a few people - that i was aware of and didnt appreciate her insinuations. i am still waiting for my problem to be resolved but i am very pissed that i have to be the one to constantly call back, reexplain my situation, get told its fixed and find out it still not fixed. i am paying 160$ a month for a service package from these assholes and i am not satisfied with my service at all or their lack of customer support and lack of curtious employees.

Anonymous - Verizon H8er ID: B5BB7A



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Replies
01/29/11 | 8:27AM
did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?





(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.


After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

.... just say HELL NO to a new install as moca. DEMAND ethernet from the ONT or send them away. From a pure ethernet deploy VERIZON can deploy a westell or actiontech to bridge ethernet to moca. The well intentioned people at DSLreports aren't as savvy as they would have you thing. Ethernet from ONT is not only for dry loop (internet only) installs.







------
reliable voip should not cost more than #10/mo and include all the most awesome, RELIABLE features. Unfortunately both fios westell- and fios actiontech have "sip alg" DESIGNED to sabotage SIP connections. Which brings fios install requirements back to ONLY ethernet out from ONT so you can use your own MATURE ETHERNET appliances

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 9DD780


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