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This Entry is Rated:
8.5
with 2 votes!


01/12/11 | 6:09AM
i mean seriously now verizon is screwing with my movie time

Okay. So my fiance went to a verizon store because her phone quit working. They told her they would send her a new one in the mail and it would be delivered by the following tuesday 5 days later. It was never delivered. So she proceeded to call the store where she had first gone and an employee told her they forgot to send in the order. They sent in the order and within the next dat she had her phone.the only problem is she received a phone with no battery or back to the phone. It turns out it wasn't her phone messing up but the battery. Once this had been determined she called the verizon customer care line where a very rude lady representative answered the phone and put her on hold for 37 minutes. She became so fed up that she hung up and called back. She then was answered by a much nicer male representative who put her on hold for 1 hour and 2 minutes before answering the phone to tell her that she would need to go to the nearest verizon store before they could further assist her. Needless to say but we will not be using verizon because if something ever does go wrong your well.......SCREWED!

Anonymous - Verizon H8er ID: 4350C8



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Replies
01/29/11 | 8:24AM
sounds like an I.D. ten T error
....





did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?





(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.


After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

.... just say HELL NO to a new install as moca. DEMAND ethernet from the ONT or send them away. From a pure ethernet deploy VERIZON can deploy a westell or actiontech to bridge ethernet to moca. The well intentioned people at DSLreports aren't as savvy as they would have you thing. Ethernet from ONT is not only for dry loop (internet only) installs.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: E679BE


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