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This Entry is Rated:
8
with 4 votes!


01/13/11 | 19:53PM
Verizon Trys to Hide

First, I eliminated one of my cell phones because I found out I could have gotten my service mins cheaper elsewhere. As a customer, this is my perogative. Then I asked when I could get out of my contract. The customer rep hemmed and hawed with this info, wanting to know what I was unhappy with. . .well, Verizon, everything! I do not like that I am speaking to people in the Phillipines, that people have access to my account in another country, that someone can take over my computer to fix a problem in another country, that I have to figure out out to circumvent the telephone robots that keep coming on wanting my account information as if I don't know what I want to ask, and then I find myself "yelling" into my cell phone to a robot in the middle of the livingroom. I dropped my Verizon internet service when I discovered I was being charged for Verizon Security Suite, and I have my own paid for virus protection. It would have been nice to be asked if this is a service I needed. Instead, it was automatically sent to me, and I finally figured out how to eliminate it from my computer. Verizon, I want to speak with a real person, and my contract information should be easily found on the first page of my account, instead of hidden 3 pages back. Instead, I am being encouraged to take an upgrade and have 14 mos to do so. . .this info is on the front page of my account. So, although I'm not terribly impressed with the other carriers in my area, I will never go with Verizon again.

Anonymous - Verizon H8er ID: D7F12F



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Replies
01/29/11 | 2:51AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

internet and TV, but ethernet from ONT - Verizon H8er ID: 791D15


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