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01/13/11 | 23:53PM
My cry

Well i got serve in October thru Verizon and first month bill was ok they told me that my activation would be waived it did not happen so i call and tall to a manger she said it should be waived in about two weeks these 156 activation charge and i call last week and told them i wasnt paying my bill tell i get it waived and i ask if i was going to get shut off they say no u got till next month and i got shut off these morning i call and these manger and helps soppuse to pu note in they told me they did when i call today they say they have n notice about anything and it was going to cost 600 to get it back on but i told then am getting a lawyer she say have a nice day and hung up so idk were to go from here

john - Verizon H8er ID: C7C2DF



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Replies
01/14/11 | 0:49AM
Grammar school couldn't hurt.

Anonymous - Verizon H8er ID: FB4F85

01/29/11 | 8:20AM
@op: amen.. mostly

..


they do honor them


did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?


The fine print says verizon may replace the item with a "new, used, or refurbished" item at "verizon's SOLE discretion". They also have the option to try to "fix" your handset.

Thought you were getting a new phone? clearly you either didn't READ the contract or you did NOT UNDERSTAND it.



additionally


(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.


After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

.... just say HELL NO to a new install as moca. DEMAND ethernet from the ONT or send them away.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 65B959


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