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This Entry is Rated:
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01/17/11 | 1:48AM
Lies about taxes.

I signed up for a 20$ a month phone line. That's all I wanted. Signed up online, said that the connection charge would be waived. After they install it, my first bill has a 35$ extra charge. AWESOME! I called them, they said I can file a dispute and after 3 months I wouldn't have to pay it. Well, whatever. 3 months later, nothing changes, and i'm also sick of paying 20 + 10 in taxes, so I drop it down to a 10$ a month plan, and they hit me with ANOTHER 35$ connection charge!?! WTF!! Same story about disputing. I wasn't surprised at this point that my monthly bill was STILL 20$ a month because of 10$ service and 10$ taxes.

Canceled everything and paid it all off. Fucking robbers!

Anonymous - Verizon H8er ID: 3FDB3A

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01/29/11 | 8:19AM
@op: amen.. mostly


they do honor them

did YOU READ the contract before signing it or did you foolishly rely on the ORAL summary of a store rep?

The fine print says verizon may replace the item with a "new, used, or refurbished" item at "verizon's SOLE discretion". They also have the option to try to "fix" your handset.

Thought you were getting a new phone? clearly you either didn't READ the contract or you did NOT UNDERSTAND it.


(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.

When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

After any non-written interaction with verizon you should generate a typed paper letter summary of the interaction, what was promised by whom, and whatnot, giving them the opportunity to correct their position or not.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.

.... just say HELL NO to a new install as moca. DEMAND ethernet from the ONT or send them away.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 33627F

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