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This Entry is Rated:
7.5
with 2 votes!


01/20/11 | 17:20PM
Surviving Verizon FIOS Hell...

I had Verizon FIOS service in So. California - the Internet & TV service was great. I paid my bill on time, no problems - ever. Then in the process of moving out of state, I called to cancel my service. The third-grader who took my call forgot to actual process the termination notice but did put in the "notes" of my account that it was to be stopped on 8/28/10. Ooops - I think I just insulted third-graders everywhere. My apologies.

In September I got a call from Verizon wanting to know if I was adding a roommate to my account as they had a request for service at "my" address under a different name. It took me (literally) 8 phone calls to reach a real person to explain that my account should have been cancelled in August. Then in October, after paying the final bill I got a Credit Notice for $38.49. In November 2010, two months after the account was closed, Verizon ADDED back a $7.60 charge for a billing adjustment for December 2009 - 11 months after the fact and 3 months after the account had been terminated. The billing department told me that Verizon was adjusting the billing cycle to align the TV and Internet billing and that the adjusted charges were not to be put on people's bills until AFTER the account was closed. Is it me or does this just smack of a fraudulent and deceptive practice? oh. duh. This is Verizon we're talking about.....

Anonymous - Verizon H8er ID: B829CB



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Replies
01/29/11 | 2:52AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

internet and TV, but ethernet from ONT - Verizon H8er ID: 6D8355


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