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This Entry is Rated:
6.3
with 4 votes!


01/21/11 | 5:36AM
Promised a Modem at No Cost - FALSE

We called Verizon about DSL. They said they would give us the equipment free with a 2 year contract. We signed up and $100 for the modem auto deducted from our account (causing overdraft fee's). We called (waited on hold foreeeever) and they said the couldn't refund the $100 back, but they would credit the account and no $30 monthly fee would be deducted. Now it's Nov and nothing was deducted (hooray!). WRONG. December we were double deducted! I called again - they said the credit was never put in. They didn't deduct in Nov because of a system glitch and so they corrected by deducting later (helllooo- you would think they would email people). Needless to say, it's Jan and 4 months into this situation and still no credit. The rep said a supervisor would call me back and of course no call. Lastly, I got a generic system generated response to the email I sent them saying "someone will be in contact soon". That was 2 weeks ago. I hate Verizon and am on the verge of cancelling my account --- BTW, ironically, a FIOS rep came begging today, I gave him an earful.

Anonymous - Verizon H8er ID: 8A6CA8



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Replies
01/22/11 | 5:27AM
Of course you gave him an earful. Your whole situation and problems are obviously his fault. Typical verizon customer.

Anonymous - Verizon H8er ID: C8DCC8

01/22/11 | 5:28AM
Oh I'm sorry, my name is Kristen. Not anonymous.

kristen - Verizon H8er ID: A1107B

01/29/11 | 7:27AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

internet and TV, but ethernet from ONT - Verizon H8er ID: 0C0558


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