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This Entry is Rated:
8.3
with 3 votes!


01/22/11 | 18:16PM
Surprise charges on my Verizon Bill

Received this month's bill and lo and behold were two monthly "storage charges" for something called "Photo Cubbie" each for $14.95 for November and December fees totaling $29.90. Now that may not seem like much, but on further investigation with Verizon and a discussion with a rep at the special Photo Cubbie billing question number on my Verizon bill, I learned that Photo Cubbie is in no way affiliated with Verizon. Since I had not committed to this service either with Verizon or Photo Cubbie and since neither are affiliated, I questioned Verizon why someone else's charges, in this case, fraudulent charges, were being facilitated by Verizon including this on my bill. Fraudulent or not, other service providers should bill the user directly and Verizon should not facilitate this fraud by conveniently burying them in my Verizon bill. Does anyone else have this problem? Am I going insane to question why one company (Verizon) is "kind" enough to facilitate fraud by inclusion of charges in their monthly bill from another service provider that did not have ANY authorization to do so and has no affiliation with Verizon? Check your Verizon bills folks....it's only going to get worse. I must admit that the Verizon supervisor with which I spoke attempted to explain this problem and agreed to put additional blockers on my Verizon internet service but that gives me little comfort that others will not try and do the same. There is something wrong with a billing system that can add unverified (and in this case unapproved) charges to a bill for services totally unrelated to those for which I contracted with Verizon. I signed up for Verizon internet service....not for any one that wishes to charge me for something I didn't request or agree to and then bill me through the Verizon billing network.

Anonymous - Verizon H8er ID: 7448CC



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Replies
01/29/11 | 7:28AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: BBEE3A

02/10/11 | 19:56PM
Same story here - got some "third party" charges totalling over $50 from 2 separate companies. When told to contact those companies, they both claimed that I signed up online. When I asked them what with, they said, an email address (not mine), my name and telephone number and address. Given that I'm listed with that info, virtually any "third party billing" could be added to my Verizon account without ANY notification from Verizon prior to the bill.
According to a Verizon rep, they are REQUIRED by the FCC to allow third party billing b/c they have thousands of companies that do billing through phone bills, and the default on your account is set to allow. You have to call them and have a "cramming" block put on your phone to dis-allow it. Shouldn't THAT be the default? Any schmo in any disreputable company can attempt to extract payment by simply looking up some people on White Pages or the phone directory.

This complaint isn't even on the top of my list right now, as I can't even get a dial tone 20 percent of the time during the year - for the past 11 years.

Anonymous - Verizon H8er ID: EF09DC

02/23/11 | 2:10AM
I checked my Verizon bill and had the same problem. I was billed $14.95 plus tax (of course) for some photo storage monthly fee from Photo Cubbie. I have no idea what this is for not did I sign up for this. I called Verizon to ask and the rep did not know what it was for but took it off my bill. Verizon gets a kick back from these companies for doing their 3rd party billing.

Anonymous - Verizon H8er ID: AC2A95

02/25/11 | 5:05AM
At&T is doing it also just opened up my bill and had 2 mo. charged to my bill at 14.95 a month..

Anonymous - Verizon H8er ID: EF09DC

04/28/11 | 23:05PM
I had the same problem; never asked for the photo cubbie service and I'm thinking of sending an email to the FTC to complain that this is a scam that Verizon is involved in.

Anonymous - Verizon H8er ID: 946201

05/14/11 | 14:22PM
I just received my AT&T phone bill and discovered an unauthorized charge of $14.95 by Photo Cubbie - a company I have never heard of. I immediately called AT&T to dispute the charges. They gave me the same song and dance about being required by the FCC to allow third-party billing. I explained this charge was not authorized and they suggested I contact the company which I totally refused to do - why call Photo Cubbie and give them more of my personal information. AT&T agreed to place the amount in dispute and place a block on my account so no 3rd party charges can be added in the future.

In the meantime, I will file complaints with the FCC and the Attorney General's office. I usually pay my AT&T bill online but this month I will send a paper check along with a letter officially disputing the charges and requesting the block be placed on my account.

The AT&T agent tried to sell me TV service but I told him I was so unhappy with my AT&T service that I would not, under any circumstances, consider doing any additional business with that company. I have already canceled my internet service with AT&T and I am one step away from canceling my land line and terminating all interactions with AT&T.

Furious AT&T Customer - Verizon H8er ID: 1D97D8

05/16/11 | 21:53PM
Same thing is happening to my mom! It's horrible. Why? How does this happen? How does this so called "Photocubbie" company have access to our phone numbers? 3rd party?
Our bill's summing up to like $300.00.

Damn insane.

Soeffinannoyedofthis - Verizon H8er ID: 959668

05/17/11 | 1:44AM
Same here Verizon is facilating fraud. Photocubbie stole my ID somehow and billed my Verizon acct. 14.95. I reported this to the Federal Trade Commission. I don't understand how Verizon has become a middle man for this. I didn't authorize Verizon to do this. I think I'll cancel my landline, don't need it, especially if u can't trust your carrier to protect your acct.

Anonymous - Verizon H8er ID: 54161F

07/14/11 | 21:47PM
I've got the same story... My billing reflects 12 months of this, and yes, it is buried in the bill, which masks the fraud nicely. It behooves us all to thoroughly peruse our bills for this type of fraud. Verizon credited my account for three months, but would not go back further. It is outrageous that they would allow this third party billing without direct authorization from their customers. They will lose my business because of it, at both my home and at my place of business.

Anonymous - Verizon H8er ID: 4D2462

08/15/11 | 17:58PM
I am attorney living in Massachusetts and have had the same experience with the Photocubbie service. Despite verizon's claims as reported by many users, it strikes me as highly unlikely that charges for this service could show up on a verizon bill without verizon being somehow in collusion with Photocubbie. If anyone is interested in discussing starting a class action for any damages suffered that weren't reimbursed, feel free to contact me by email at da@aleksiclaw.com

David Aleksic - Verizon H8er ID: B14D8E

08/17/11 | 19:01PM
I just received my Verizon bill and had 2 charges of $14.95 each for photo cubbie which I have never heard of. I called and had Verizon take the charges off. Be aware and check your bills.

Anonymous - Verizon H8er ID: A50640

08/31/11 | 3:38AM
Yes, I too was charged a $14.95 fee for over a year through my Verizon phone bill by Photocubbie. For the longest time I thought my wife was using this Photocubbie service. I finally remembered to ask her why this company was charging us a fee on Verizon. She had no idea what the charges were for; she had never heard of this service nor had she ever had need of such services. Now it appears Photocubbie will not surrender the $200+ they have stolen from us. I've sent them Email and called them many times. Each time I contact them they insist it is the first time they've been contacted by me. They also insist they have had no complaints about their stealing from Verizon customers. I spoke with Verizon about this issue and they say they are bystanders in all this.

Anonymous - Verizon H8er ID: F9E567

09/02/11 | 20:03PM
Same thing happened to me and I have been billed for 11 months!

Anonymous - Verizon H8er ID: 85C1EE

10/31/11 | 13:16PM
The same thing happened to me Rudy Wallis. The got me for over a year. When I called Verizon they gave me credit for 2 months and told me to write to "Support@photocubbvie.com" which I did numerous times with no reply. Reading on the internet there seems to be a lot more people with our problem. I bet you can get a class action suit aginst Verizon, I just don't have the time nor how to start something like that.
Rudy Wallis

Rudy Wallis - Verizon H8er ID: 146DF6

11/06/11 | 14:56PM
It's still going on; and they have a totally prepared story that I signed up for it. Since I had recently purchased the new I-Phone, i was suspicious that that somehow "opened" my account I find it reprehensible that they can do this. Thankfully, it's something for which I know I wouldn't have signed up. I pay my bills automatically on-line, and I might not have noticed this had I not been checking my hard copy bill to see how much my monthly bill was increasing as a result of the I-phone.

Anonymous - Verizon H8er ID: CF4C56


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