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This Entry is Rated:
4
with 2 votes!


01/22/11 | 19:22PM
Endless Maze

I'm sure my story is not a new one...All i'm trying to do is to UPGRADE my Fios TV package...to me, it's a simple one click operation...I'm now on my THIRD phone call...sitting through HIGH-CALL VOLUME.

I did a NEW CONTRACT to get back the channels that I lost...never cancelled. I call back today and there is NO RECORD OF MY PREVIOUS CALLS OR UPGRADES.

I'm not being transferred to another department because the first DRONE ON THE PHONE of course can't help me.

OH MY GOSH....THE NEW DRONE CANT PULL UP MY ACCOUNT WITH OUT THE ACTUAL ACCOUNT NUMBER...They have my name, address, mother's maiden name, home phone and cell phone.

My gosh...this is astounding!!!!!!!!!!!!!

DNice - Verizon H8er ID: D79129



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Replies
01/24/11 | 15:59PM
I hear more stories about trouble with the TV end of fios it's ridiculous. The time lag for repair is ridiculous as the amount of trouble as well. 3 day wait to watch TV channels you are paying for?

Don't FIOS for the TV.

Anonymous - Verizon H8er ID: 2E71A9

01/29/11 | 7:28AM
(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.


When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 358447

01/29/11 | 7:30AM
with your own orgamatron server, or viatalk voip, or a cheap (crappy) line tape analog device

you can record all coversations

when THEIR announcement "recorded... quality control"

say "I too am recording this call giving you the SAME opportunity to opt out now"

fios internet and TV, but ethernet from ONT - Verizon H8er ID: 358447


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