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This Entry is Rated:
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03/02/11 | 23:10PM
Verizon goes into my checking account whenever they want.

I bought a phone from Verizon in the store on 1/30. I paid by debit card, which was immediately taken out of my account -I know as I checked when I returned home.

Then on 02/22 Verizon credited my bank account the money I was charged for the phone.

Then on 02/28 I was charged, twice for the price of the phone -almost 300.00. So one month after i buy the phone I am charged two times FROM MY CHECKING ACCOUNT.

I go into the store, with a nice attitude, receipts and bank statements to talk to them and find out what happened here.

The "greeter" could not have been more rude. She told me that the money was probably never taken out because I must have not had enough money, or it must have been a fraud card. Excuse me? How rude! Then she told me she didn't know or didn't care how it happened and if I wanted to know I had to call corporate finance. I looked at her like she was crazy. And at that point -yes, I did get rude back! I asked her how can Verizon just dip their little fingers in my account whenever they want? At that point, she told me to leave or she would call the police and then she threatened me saying she was gonna put a "note" on my account..... what the heck does that even mean!?

Anyways, I went outside in the parking lot and immediately called Verizon Customer Service 1-800 number. The lady on the phone was sweet, explained everything to me, and even took down the store and the lady who was so rude, she claimed that a regional manager would be contacting this employee.. this remains to be seen.

What I want to know is.. what the hell does she mean "put a note on my account"!? Is my service going to be canceled? Maybe if it is it's a blessing in disguise.

Sheesh.

Aytch - Verizon H8er ID: 9A3EE5



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