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This Entry is Rated:
9.5
with 2 votes!


03/16/11 | 21:26PM
Bundling

Verizon online offers bundling of phone, dsl, and Directv service at very attractive rates. When clicking on the "order here" button, a second screen appears showing exactly the same offers at an increase of $20. monthly over the prices noted on the previous page-with NO EXPLANATION OFFERED. When contacting Verizon online, one is advised to phone the business office. When phoning the business office, one is inexplicably routed to the "disabilities services" dept when one insists on speaking with a human. The human recommends completing the purchase online. The purchase cannot be completed online-NO EXPLANATION OFFERED-and refers one back to the business office. NOTE that the business office/disabilities dept has NO ACCESS to or information about online promotional offers and cannot answer ANY questions concerning them. They can bundle your services, however-at approximately TWICE the price offered online!!! And NOBODY will address this apparent "bait and switch" situation!!! Isn't it just wonderful to be a monopoly?

SDeriously Disgruntled in MA - Verizon H8er ID: 2A02AA



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Replies
03/17/11 | 0:38AM
Stay away from verizon. DirecTV has an offer online for 1 year. Verizon DSL service SUCKS. Try you cable provider for bundled service.
I just had my home phone number ported to my cell phone through Consumer Cellular..........no contracts..no BS. Just got DirecTV, and broadband throught my cable provider. I'm also in MA.

Good luck but get away from Verizon as fast as you can. I was a former Verizon tech.

Vz tech - Verizon H8er ID: 073ACE


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