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This Entry is Rated:
6.7
with 6 votes!


03/22/11 | 4:24AM
Tech support that couldn't

I went with veryslowzon dsl almost five years ago now. I never had very good upload speed-download was within the claimed range. Recently I noticed that upload and download speeds have deteriorated.
No it's not a virus-my computer works fine at the library or wifi cafes plus I have a mac-very few known viruses on mac.
When I contact veryslowzon they want to sell me a faster dsl service. They call their dsl HSI )high speed internet) but the verizon support person said my service speed was slow!! Yeah I know!! So why do they call it "high speed" then??!
Tech support won't do anything but blame the problem on anything besides veryslowzon.
It would be nice to have a public service commission but we know business can regulate themselves just fine. I haven't got the time to hang on the phone with support all day & night and they know that so I guess that's how it goes.
I'm going to give up on veryslowzon though and let them ride some other sucker for awhile.

Anonymous - Verizon H8er ID: 1E01FA



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Replies
03/22/11 | 15:40PM
Sounds like they have some very old copper plant in need or repair or replacement. Have they run any test with all of the equipment disconnected? Sounds like an intermitment problem which sounds like something's getting wet and drying out in the wires between your house and Verizon's central office.

There are no agencies which regulate the utilities in your state? Most states have them. At least file a complaint so they have statistics to proove Verizon DSL stinks.

Anonymous - Verizon H8er ID: 581C93

03/23/11 | 2:48AM
There is a PSC in NY but it's ability to function against business has been dampened due to constant budget cuts and the belief that business shouldn't be regulated. It's not even that recent a philosophy-it's called deregulation. So yes there are agencies but don't bother trying to use them.

What's really nice is that veryslowzon sends me all this advertising about the New Veryslowzon which offers me 1) ways to upgrade my service 2) ways to buy more equipment, & 3) a convenient way to pay my bill online. What a great company!! Nothing is missing there is it? Oh wait what about a way to get my current service working correctly? HHAAAAA oh that can't be necessary.

Anonymous - Verizon H8er ID: 1E01FA

03/23/11 | 14:41PM
Oh I want to tell the person who replied to this that your diagnosis is spot on! Whenever it rains here the connection drops and the phone lines get static on them.
Expecting veryslowzon to take money from their profits to have crews (that they laid off) check their too expensive to replace wires and junctions is, I think, a bit naive.

Anonymous - Verizon H8er ID: 1E01FA

03/23/11 | 16:09PM
Replying to no service when it rains

This is a repair problem, at most they might have to replace 'A' section of cable. Also sounds like the problem could be in an aireal pole run rather than in underground cable. A(one) well trained motivated tech could locate this in a 8 hour day or two tops and fix temporarily until replaced(if needed). Might need extra men to flag traffic.

Also if it does rain and service goes out call in a trouble report right away. They should test it while the trouble is occurring for a better idea of the type & location of the trouble.

Even if your utility regulator is slow which is normal in many states still file a complaint with some documentation on the troubles & reports/outcomes. Alot of utility regulators sort have the power of a court. So if they do tell a utility to investigate something it's like a court order(sort of).

Keep after them, good luck!

Anonymous - Verizon H8er ID: 581C93

03/23/11 | 20:58PM
I think the conclusion to this is that I went with Time Warner. I didn't want to really but they made me a very good offer-lower than I pay veryslowzon. Even though that offer is only good for a year it really doesn't matter because we are probably relocating to the west before another year goes by--to be with our kids and grandchild coming.
I did try to get veryslowzon to do something but their tech support is mostly in India (Really) and maybe that's fine but they run some kind of check and it always comes back that their lines are ok.
I paid them for this service and they didn't care if it was working or not so now they don't get anymore of my business-ever!

Anonymous - Verizon H8er ID: 1E01FA

03/24/11 | 15:00PM
A one year contract, that's not a bad alternative. You escaped. I think I saw statistic where Verizon is showing some of the slowest growth and your story is an example of why.

Anonymous - Verizon H8er ID: 581C93

03/24/11 | 19:36PM
^ Thanks and yes I guess it's the best alternative.
A point I want to make before I stop being obsessed with this is what is the consumer's responsibility?
Do I or anyone else in this situation need to force Verizon or any other business to run themselves properly? If the answer to that is yes then maybe I should be on their board of directors?

Anonymous - Verizon H8er ID: 725F3A

03/24/11 | 23:49PM
I'd say the big thing as far as consumer responsibility with phone/data service is make sure your equipment(includes wiring) isn't the problem. The rest is Verizon or the provider. If you have insurance you don't even have to do that.

Just document, try to describe the symptoms as best as possible. And always phone in the trouble as soon as possible so something doesn't have a chance to dry out or reset.

The problem with the utility regulators is that they wind up dealing with many of these companies so often they wind up handing off another report/complaint to the company representative/liason without any sense of urgency('here's another one'). These companies also lobby the politicians that have influence over these regulators with things like budget, staffing and/or legislation/regulation. File a complaint letter anyway.

The Verizon board of directors and executives have been there so long that they probably have formed alliances/loyalties in conflict the customers and long term business. This is probably one of those companies where the board is selected to sign off on anything. Your right, you need to be on the board.

Anonymous - Verizon H8er ID: 581C93


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