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This Entry is Rated:
7.5
with 2 votes!


03/22/11 | 18:32PM
They rip you off!

My son does not live with me and he needs a phone to communicate with me. I ordered a phone online. the local shops would not service it. It stopped working. They had to mail it out. All the hwile my son is without a phone. After one week that phone stopped working. They said that I had to send it directly to the manufacturer. I did and the maker replaced it after several weeks, and that replacement stopped working. I called Verizon. they said that I had to go in to a shop and get it replaced with a new model. I went, and they charged me $200. Then they said they made a mistake, they didn't have any...they had to order me one. Then they charged me for delivery. They suck....I hate them. they rip you off.

Eric - Verizon H8er ID: D2B041



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Replies
03/22/11 | 18:33PM
I know, right? They are the worst compnay? How could they do that to your son?

Eric - Verizon H8er ID: D2B041

03/22/11 | 20:38PM
I'd look for any recalls or technical bulletins on the defective model phone. You still might get a phone out of it.

Verizon is probably saying they are nothing but an agent for the manufacturer of the phone so they have nothing to do with a phone replacement. But you since you can only use certain phones with certain plans in the end you are dealing with one seller which is Verizon.

Make them show you in writing that all phone or equipment issues must go through the manufacturer.

Doesn't Verizon have a 30 day generic satisfaction guarantee where you can cancel and return the phone?

Anonymous - Verizon H8er ID: 2908DF

03/28/11 | 1:03AM
What you experienced is common practice at Verizon.

Anonymous - Verizon H8er ID: E2FA2D

03/29/11 | 19:22PM
What do you think it is like to be an VZ employee and be forced by upper melon head mgrs to use these tactics. It really makes us feel like theives. Each day I pray for my boss to slip outside and vent his skull and see the bright light.

Anonymous - Verizon H8er ID: 876E5F


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