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09/16/17 | 1:02AM
Verizon's mistake is now my problem

I called Verizon yesterday to cancel my service effective October 16. They shut my service off today instead, and when I called they said the only way to reinstate it was for me to list as a new customer, meaning undergoing a credit check and starting from scratch. I don't understand how their mistake became my problem, especially since my husband and I are in the middle of buying a new home, and obtaining a mortgage, and do not want another credit check. I just cannot understand how their mistake became our issue.

Anonymous - Verizon H8er ID: 693874

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