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06/23/18 | 20:49PM
Salesman lying witout lying

So, I called Verizon to see if I could get a better deal on a basic internet/streaming TV package than I was getting from Comcast. I told the salesman about my package, streaming local broadcast plus HBO.The salesman told me he could give me a bundled TV package for about twenty five bucks less per month. Sweet deal. I bit. After a three hour install of my FiOS service, I got online to try to watch my streaming TV and nada. So I called tech support, The tech support guy took over my computer, and he couldn't access any streaming channels either. He put me on hold, talked to whoever he talked to, came back and informed me that streaming local broadcasst TV is not available in my area. So basically he sold me something that wasn't even on offer. I called customer service and found out that I had been sold a bundled internet and CABLE TV package. I did not want cable, when you've had streaming TV you get spoiled. I managed to wrangle a discount for the local broadcast I'm not getting but the salesman still gets to keep his commission. At least I still have access to HBO Go, but I don't have actual HBO.

I have to say the salesman was slick. He didn't actually tell me he was selling me streaming TV, He simply omitted to tell me that Verizon doesn't have streaming TV in my area, then omitted to tell me that the TV package he was selling me was cable, which he knew I didn't want.

Loretto T - Verizon H8er ID: D0F5A4

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