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This Entry is Rated:
7
with 2 votes!


04/22/11 | 3:19AM
My Verizon Hell

Well let's see.. back in the end of March, my service was turned off for nonpayment. Around the first of April, I paid $160 to get my service turned back on and was charged a $30 fee as well. My service has been pretty shoddy for months now to be honest and I have spent many hours talking to Verizon on the phone about this. But this month of April, my service was so slow, I could not even watch videos streaming without them buffering multiple times during the video. I pay for the fastest DSL plan they offer. At any rate, I was told on the 6th that a technician would be out to look at my problem. Never mind that I had dial up service for a time with another company because my internet service was turned off and never even got an appropriate response as to how to set up my DSL modem again. Anyways, I waited on the 6th for the technician to show up between the 1 and 5pm window period. He never showed. I called the dispatch department and they said there was an outage in my area, so that was why he did not show. They told me my internet issue was related to the outage, so I waited like an idiot patiently calling every day for an update until the 11th of April for my internet to be working fine again. No such luck. I had previously ordered a modem from Netzero and used that for a time until the service was shut off. Verizon told me that my service was fine, so I plugged my modem in, but still it did not work at all now. So then I was given numerous excuses, hours on the phone, transferred from department to department until Saturday, April 16th where I was told the technical department had decided my internet did not work because using Netzero had capitalized on my line. So on Monday the 18th, I was told to disconnect my service after waiting since Saturday for the sales department who dealt with this issue was open again. I disconnected my service and was told it would be back on in a few days. Now it is Thursday and I have been fighting for four days to get my service on. Spent an hour on the phone this morning patiently waiting for the sales person to contact someone about the central office being closed. I had been told it was impossible to get my internet back by numerous people. But I persisted. Then the sales woman told me my internet would be on by 6pm today April 21st. I woke up at 9pm, plugged in my modem and no such luck. Called the technical department. Spent an hour on the phone with them. No answers. Was told to call again in the morning on Friday. Please address this matter with this business. They are clearly the most inefficient, incompetent company I have ever dealt with in my life. How people in India who are brainwashed have any clue how to fix my issues is beyond me. Verizon has absolutely no right to treat a customer of two years like this. I have spent endless hours on the phone with these jerks to no avail. I will be suing them for my time spent on this issue and their shoddy business practices.

Jennifer Riggin - Verizon H8er ID: 2E5CE6



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Replies
04/23/11 | 14:04PM
Good luck tyring to sue them, you're just wasting your time. Your 1st mistake was having DSL with Verizon in the first place. DSL or (Damn Slow Line) in Verizon's case is a waste of time unless you are close to the central office (C.O). DSL has limitations. It only works decent within 18,000 feet (18kf) of the C.O. AND that depends on the quality of the copper line itself. Most of the copper plant is junk and Verizon is not spending money to replace or upgrade it because it's outdated period. If I were you I would look into broadband with your cable TV provider. Much better speeds and better reliability. I know I used to be a tech with Verizon before I retired. Trust me DSL SUCKS...........Even when I was working for them I had broadband with my cable company. And don't ever believe what they tell you on the phone. Chances are if there was an outage in your area and you had a landline with them it would be out of service as well. They will tell you anything to quiet you. GET RID OF THE DSL...................

Vz tech - Verizon H8er ID: 170854

04/24/11 | 17:20PM
Ex Vz tech is right the plant is junk. In fact so much junk that when you had the service disconnected the lack of voltage running through your line might have been the only thing keeping it "dry". Even if your under 12K from CO just like VZ tech said you need to be much closer. The closer means fewer taps/resistance & fewer aireal cable runs susceptible to damage/water/moisture related problems.

Irregaurdless it's Verizon's job to fix it OR start giving you & other DSL customers DSL speed over fiber. The grand plan is to manipulate everyone into fiber and abandon/sell off the copper plant.

Anonymous - Verizon H8er ID: EDD62E


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