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This Entry is Rated:
8.7
with 3 votes!


07/16/11 | 12:22PM
Customer Service NIGHTMARE: Wasted almost all day

I had probably the worst customer service experience ever with Verizon. Below is a link to the transcript from the Live Chat. I think the transcript says more than I could ever say and allows you to draw your own conclusions.

By the way, I twittered this and had many "Re-Twitters" at first. Now they have all disappeared somehow. Verizon never answered either of my questions.

http://mysite.verizon.net/minute79/transcriptverizon.htm

Anonymous - Verizon H8er ID: BDB3B0



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Replies
07/18/11 | 15:14PM
Poor customer service is the direct cause of the lack of knowledgeable VZ personnel. Consider the loss of 5,000 employees in Florida since 2005. I would say many of them were veterans that were replaced with contractors and overseas "staph".

Anonymous - Verizon H8er ID: C496B5

07/18/11 | 15:42PM
THEE most horrible (NO)customer service operation in business today! They will drag out your call as long as possible, keep sending you to different departments and rep's, leave you on hold forever and just when you think you've accomplished something...the line goes dead and...they will NOT call you back. You have to call back and start all f'n over again! That's their m.o.o. and they do that on purpose, to wear you down so you give up and give in!

Robb in noko - Verizon H8er ID: 90868A


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