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This Entry is Rated:
5.7
with 3 votes!


02/28/13 | 6:47AM
Verizon = Incompetence

After my experience with Verizon, I would hardly call them competent. I had all 3 services with them (internet, tv, phone) and decided to move my phone service over to ooma. Well, once they got the order to port my number, they began the process of suspending my other services, too. This is after speaking with 2 representatives explicitly telling them that I wanted to keep internet and tv service, just porting/cancelling phone number. When my service got suspended (some state in between active and not quite disconnected, but you lose tv service and apparently port 80 for internet gets routed to a restore page on their site), i called and was on the phone for over an hour with a representative and someone in their elite unit with higher system privileges/access. After spending all that time, they still couldn't bring my account out of suspension or even explain to me how it got in that state in the first place. So now I'm out of luck and have to call in tomorrow to see if someone else can help. If they can't, maybe it's for the best that it gets cancelled...

Anonymous - Verizon H8er ID: 1E88D7



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Replies
03/08/13 | 16:16PM
Keep after them. Document/list calls, dates, time spent waiting etc. Give them one last chance. If no progress file a complaint with your state utility regulators and then the FCC(federal communications commission).

The centralized remote offices now called Verizon customer service.

Is your triple play contract expired? That might have something to do with it. As long you pay cancellation fee if early they still should do it.

Good Luck

Anonymous - Verizon H8er ID: 2A3F3F


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