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This Entry is Rated:
9.7
with 335 votes!


02/28/06 | 1:44AM
I am a vzw customer service employee

I ran across this website looking for another website, and I am disgusted with the reps that work for vzw and are complaining about customers calling in with complaints. I am a vzw customer service employee and that is what you get hired for. To take complaints and handle concerns. That is why you have a job. No one would call in if no one had a problem. If you have a problem with processes and proceedures you go to upper management to make change, you don't hide on a website and post the problem without telling the people who can fix it! You better believe that I am going to management about that outsource article posted thurs july 28th. Shame on you for wanting to write a book instead of turning in your manager. And to customers I want you to know that I try my best to research a problem till I can get an answer for you and if there is a problem with the bill it usually is a human error. I have seen real billing errors but they are usually taken care of by the next bill cycle and necessaey credits are applied. I know the stores can use some help... so reps....SEND REWORKS that is the best way to handle human errors. I want to apologize for every rep that posted on this site. And to customers...if you get a nasty rep call back and tell the next rep that you want feedback sent to thier supervisor or go to verizonwireless.com under "contact us" -Kristin

- Verizon H8er ID: D4D76F



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Replies
08/16/11 | 19:46PM
Kristin:

You seem alittle self rightous. Corporate America is not that easy to deal with. Little peons who sit there and answer the phone have no authority in the executive realm. Complaints about a manager typically do not hold any water unless they are backed up by a considerable group.

Verizon has a long history of practicing borderline fraudulent activities. They operate with in the fine lines and because they are so HUGE, customer satisfaction is NOT a priority.

Yes Kristin, there are the few that are actually authentic in their love for the job. They are few and far between tho. The Procedures and policies of this company do RAPE the customers.

I, unfortunately, do not have the option of switching providers or I would!

Anonymous - Verizon H8er ID: 572DAA


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