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09/02/11 | 17:24PM
Overbilled, double billed and frustrated

After 4 months of back and forth with Verizon customer service, several hours on the phone and live chat, I'm frustrated and send an email to three exucutives.

In Jan 2011, I closed my FIOS account. I tried several times to understand the final bill for $269.51 (billed through april 2011, even though acct was closed in Jan). Finally, after getting the run around and frustrated, I paid out, through a collections agency on 5/5/2011 (I have a confirmation email)

This morning (9/2/11) I got a call from a second collections agency for the same bill. After 1/2 hr chat, I recd the following response from a live chat rep:

"Tesha(08:56:44): I looked in one other system and see the payment has been posted to your account, but billing has not had the payment post to your final account. I have pulled your account from the agency, therefor you will not get any more phone calls…. The only thing you will need to do to finish out your account is to contact billing at 1-800-837-4966 and have them transfer your payment to your final account…. The account shows the payment posted on 07/07/2011."

However, I got the runaround from phone customer service, again, getting transferred from department to department for an hr. When I showed my frustration, the customer rep hung up on me. I'm frustrated and have no energy or time to keep on following up - as you can imagine in these economic times that any debt causes stress and I need to work to earn money (instead of calling Verizon repeatedly).

The money is with Verizon. I should not have to coordinate clerical work for this company.

Anonymous - Verizon H8er ID: 841831



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