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09/08/11 | 15:50PM
Verizon Customer Service SUCKS

I called Verizon on 8/16/2011 in order to cancel our phone line effective 8/22/2011. I received a confirmation number for the cancellation.
However, weeks later the phone was still not disconnected. Called Verizon again and after an extensive hold time was told that my service was never cancelled. The rep. said he now cancelled the phone service.

On 9/6/2011, I called Verizon to doublecheck if the cancellation had taken place. After an extensive hold time, I was told that it had not and that I only had a $2 credit on my account (something unrelated).

On 9/7/2011, I called Verizon and after an extensive hold time was told that the credit would be in my next bill. Still I could not get an answer as to how much the credit is for a) cancelled service and b) for associated taxes.

On 9/7/2011, I called Verizon and after an extensive hold time, asked that a supervisor would call me back. Still waiting....

I deserve the anwer to my questions!

I had also sent an E-mail inquiry to Verizon on 9/2/2011, the answer came just yesterday 9/7/2011.

I am extremely unhappy about Verizon's Customer Service. Yesterday when called Verizon's Customer Service I waited almost half an hour to be connected to a rep., who then told me that I need to be transferred to Cancellation dept. I then stayed on another hold for 20 minutes, no one picked up and I had to finally hang up. What made this worse was that initial phone options would not allow me choose to 'cancel' without waiting for customer service first.

The norm when calling Verizon is 20-30 min of hold time.

I will be unable to recommend to Verizon to anyone. I would completely cancel my services if I had an option for another provider in Denton, TX.

I do not understand how you stay in business because Verizon customer service absolutely sucks!!!

Anonymous - Verizon H8er ID: 2ECC3A

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