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This Entry is Rated:
7.7
with 3 votes!


09/11/11 | 0:18AM
Verizon "Customer Service" is an oxymoron

I keep a log of when I call Verizon, who I talk to, and how long I am on the phone. Since June of this year, I have been on the phone with Verizon 30 hours and 12 minutes (most of that on hold of course). Most calls were to report our DSL being out (which happens every time it drizzles rain). In June, we were without DSL for 3 weeks. Why is it so difficult to report an outage? There is NO way to call and simply report an outage; I have to go through waiting for a tech, and then that tech has to go through the "which OS do you have" (to which I respond "take you pick, we have 3") and turn off this/that when there is no DSL signal reaching the modem and the entire neighborhood has no DSL.

Last month they raised our "lifetime guaranteed price" on our DSL. I called; nothing I could do about it, even though I had an email to prove it. The phrase "bend over and take it" was actually used.

Last week, our phone went out. Rather than add to my time on hold, I used the on-line "request repair" page (shockingly, the DSL worked even when the phone did not). To cut a long story short, they missed the initial appointed time, they missed the second appointed time, and they missed the THIRD appointed time. NO phone call, no text message, no email, no updated on-line ticket to let us know they were not coming and had changed the time.

Do you suppose I can charge THEM for the time I took off from work?

Redhorse - Verizon H8er ID: CC369F



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