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This Entry is Rated:
with 2 votes!

09/16/11 | 21:30PM
how not to run a monopoly?

firstly, in my area verizon is essentially a monopoly. they are the only provider for land line service, and also for dsl. since the area is not connected for "dry loop" you cannot have dsl without a land line. can't use vonage et. al. because they require an internet connection. there is no way to not be a verizon customer.
anyway, in january my land line was disconnected because my wife never payed the bill. since we never actually used it we didn't notice 'til march when the internet was cut (bill was payed, but didn't work w/o land line).
all balances were payed and was told services would be restored in 24hr. didn't happen. after calling customer service and tech support, i was told a tech would come out the next day. never happened. called back, they said they couldn't get anyone out for a week. i told them to cancel the whole damn thing, which was done. they even sent a check for $22 for overpayment. fast forward to august, i get a call from "the cbe group" alleging that i owe verizon $98.

Anonymous - Verizon H8er ID: 775B95

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