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09/22/11 | 22:49PM
a whole day waisted

I called at 8:00 am this morning to report no internet. it is now 6:43pm and they finally agreed to send me a new modem. but I was on the phone for about 5 hours today and talked to 8 different people. EACH of the 8 People told me the problem was due to a different problem. When I called them on it, they just stopped in their tracks, and put me on hold. The one guy left me on hold for 20 minutes. Then when he came back on the line he gave me different reason why the internet was down. they gave me bullshit reasons ranging from lines being down, to resetting the mac address on my modem, to "flushing the lines". (what the FUCK does that even mean?). they finally decided to send me a new modem, but wanted to charge me $100.00 for it. after i bitched he said i could choose to pay 2.95 a month forever instead. i bitched some more and they finally decided to send me a new modem (which will not fix the problem BTW) for free. I fully expect to be charged for the modem due to a "glitch" in the system, but I will cross that bridge when I get to it. I WOULD SWITCH BUT THERE AREN"T ANY OTHER FUCKING OPTIONS FOR MY IN MY AREA... GOOD FUCKING THING THEY ARE NOT A MONOPOLY

fuck them dicks - Verizon H8er ID: 0469B2



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Replies
09/27/11 | 17:19PM
Wow this sounds all too familiar. They are the worst company EVER. How are they still in business????

Anonymous - Verizon H8er ID: E3D7F0

09/28/11 | 6:36AM
Verizon has amazing speeds and connection rates. If you can't afford the price of premium service...go with Boost Mobile.

Charizord - Verizon H8er ID: 4EAB14


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