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This Entry is Rated:
9
with 2 votes!


10/01/11 | 20:01PM
To all Verizon customers

Verizon has subcontracted out their customer service/billing business and these employees of the subcontractors are constantly harrassed, threatened and intimadated throughout each and every day, to SELL, SELL, SELL. While on the phone with customers, employees are constantly yelled at to SELL by Team Developers and Management, yelled at to only spend 9 minutes on the phone with a each and every customer, made to sign writeups those very same employees get because they took too long with a customer, over the 9 minute threshold, writeups because they did not sell that customer anything, writeups because that employee didn't go to break or lunch on time because they were on the phone trying to help a customer and finish with that customers needs before going to lunch or break. There are over 13 different catagories a rep can and is written up for. They get written up because they transferred calls too much regardless if that customer needed tech support, customer financial service, business, etc. How stupid is this?? There is no time for the rep to actually read that write up and respond, as they are on the phone with a customer when they are presented with it and are made to sign it right then and there while on the phone!!! These call centers are a complete joke when it comes to customer service. No wonder Verizon gets fined by the FCC for its lousy customer service. I have never seen such unprofessional and disorganized companies in my life. They maintain a hostile work environment and reward those that help them keep it that way. Their priority is not customer service but SALES. These subcontractors make money per call and only make money on High Speed Internet Sales and Fios Sales. Nothing else matters. Until more customers reach out to the FCC about this problem, they will continue to get lousy customer service from Verizon, hung up on, and transferred round and round and round on the phone. Its the only way a rep can keep their job at least for the short term. Only Verizon and the companies they hire out to take care of customer service is to blame. Customers, I feel your pain but put the blame where it strongly and righteously belongs.

Anonymous - Verizon H8er ID: 531299



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