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This Entry is Rated:
with 1 votes!

10/03/11 | 21:18PM
Too Big To Care

This company monopolizes the industry and simply doesn't have to do anything to improve their customer service because they are too big and powerful. When you call in to ask for help, you get transferred, put on hold, asked repeatedly to verify account information, hung up on, or told to go elsewhere for help...ridiculous. I have been trying for over 2 hours today to pay my bill because the website has my information messed up and will not allow me to pay online, so when I call in to speak with a rep about this, all they do is pass me around. They have complete and total power.

Anonymous - Verizon H8er ID: 16C250

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