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|10/04/11 | 17:16PM
|Bitch-Slap Letter to Verizon (put on diapers...this shit's funny)
October 5, 2011
Customer DISSERVICE Dept.
PO Box 96082
Bellevue, WA 98009-9682
CC: Better Business Bureau
1000 Station Drive Ste 222
DuPont, WA 98327
Congratulations! You have officially run off a good customer who has ALWAYS paid her bills on time & has consistently purchased more services than she needs and you have treated her with such disdain & disrespect that you’ve earned a(nother) black mark with the Better Business Bureau, to whom I am copying on this letter.
I have been a customer since 2004, but your shoddy service has driven me into the loving arms of T-Mobile. When I called T-Mobile, I was able to speak with a Real Person within two minutes. I was offered unlimited texting/talking for $40. (I don’t use internet on my phone.)
My current plan (now old plan) with you gluttonous harpies was a mere 900 minutes/250 texts, which consistently ran me $100+ per month. I’m sick of grabbing my ankles once a month over your ridiculous billing & beyond-crappy customer service.
It’s far better to make a fast nickel than a slow dime & now you’re not even getting that.
You need to be responsible for your shortfalls—just as you do with customers who do not respect your terms—therefore, if you try to make me pay your callow little early-termination fee, I’ll seek punitive damages for your company’s utter incompetence. I’ll join the class-action suit & will happily spend the rest of my life trying to make yours as miserable as possible. And trust me…I have the time.
The drama started when I recently went over my text-message limit. I called the customer service number & spent 45 minutes trying to reach someone with a pulse. Instead, I talked to four robots, two of whom hung up on me. Then, I finally punched 0 enough times that I reached an Actual Human Being & as I was trying to see if I could upgrade my text message limits, she hung up in my face in mid-sentence.
Your greed would have Leona Hemlsley gasping & clutching her imaginary pearls.
When I googled “Verizon sucks” so I could vent, I saw a host of different websites dedicated to slamming, indeed, how very much you suck. It was invigorating to read hundreds of former Verizon prisoners who broke free & shared their horrid experiences in an open forum. We all feel as if we served in ‘Nam together. If John McCain—a former POW of war—were a customer of Verizon, he’d REALLY know what true suffering is all about & would celebrate his broken arms just to get away from you.
Now that we understand each other, there is a clause in the fine print that says I do not owe you an early termination fee for leaving this abusive relationship with you if I cite “poor customer service, dropped calls, shady billing, etc.” and I can say that “poor customer service” doesn’t even begin to illustrate the frustrating, emotionally-scarring experience I survived at your hands.
So…if you think for a second that you are going to attempt to force me to pay your ridiculous termination fee, you can expect an immediate appeal, a phone call to the regulatory agency who oversees these appeals and if you refuse to provide that information then I’ll have to put the smackdown on you and I’ll file my complaint directly to the FCC. You choose.
Not only am I snail-mailing this to you (and Washington’s Better Business Bureau) but I’m logging receipt of the fax I’m going to send, as well as email receipts when I email this to you both.
I’ll confirm receipt of the fax within 48 hours of performing that task.
After that, I’ll send a copy of all receipts, this letter, etc. to Washington State’s regulatory agency, at which point it’s pretty much check-mate for you, Verizon. Why, you ask? Because it’s illegal for you to damage my credit while in this process. Isn’t that fantastic?
If you feel that a measly $200 or so, termination fee is worth all this hassle, let me tell you…I have NOTHING BETTER TO DO that to fight this until you drop from fatigue. My anger has given me unlimited energy to fight this. And let me promise you…I’ll beat you like a rented mule in this case. TRY ME.
Until then, I will make it my personal mission to spread the word about how egregious your company is and how flagrant its practices. Then I’m going to hop into bed with T-Mobile and let their better plans, better service & reasonable monthly rates allow us to spoon all night long.
Good luck, smackbags. You’re gonna NEED it.
Charlotte Rice - Verizon H8er ID: EAA2F7
|10/11/11 | 18:32PM|
|Folks............The BBB DOES NOT deal with phone companies....... You need to contact the FCC, PUC or whom ever the authority is in your state.|
Get with it
C'mon NOW - Verizon H8er ID: F039E4
|11/05/11 | 13:00PM|
|This sounds like a scorned wife. Big clue, maybe he just wasn't that into you. Now you just have to worry that you will look like a fool if your new bedmate does not turn out to be the one. Are you just settling because your pride was hurt? Keep in mind, your ex is the most successful player in the game, with the highest approval rating.(check jd powers), and you moved to a failing company that is prayng for a buyout to stay around.|
Anonymous - Verizon H8er ID: 378E77
|01/06/13 | 2:09AM|
|I simply paid the money for early termination, It;s not worth the time, effort and grief to get in a contest with this asshole company. They don't care if you file a million complaints. they pay their legal department whether they work or not. ATT is no better but I have stayed with then rather than ever give Verizon my cell phone business again. All other companies suck on their coverage. I wish cell phones were outlawed.|
Anonymous - Verizon H8er ID: 82B948