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This Entry is Rated:
8.3
with 8 votes!


02/12/07 | 21:28PM
From an Employee of Verizon

I work for the company. I feel very sad for our customers because they forgot what kept us in business. We had good customer service because we "used" to be concerned with quality not quantity back in the day.

I've become more and more discuoraged because "management" or "supervisors" make only $57,000.00 and most of them have "no" college degree. I've been there ten years so I can definitely shed some light out there.

Also, the biggest and rudest awakening is that a lot of the the jobs are being outsourced to India. And the funniest thing about it is they use "American" names. You call and hear their accents and they call themselves "John" or "Al". My company is ok with that. I'm not. I hope we don't last with our competitors. When a Company such as mine can forgot what made them, I don't blame any consumer for going to the competitors.

The only reason I haven't left yet is because I can't find another employer that pays $65,000.00 or more. If I could, I would be gone so fast.

Big word of advice to Verizon customers, "don't lock yourself into the contracts with Fiber video or Data." Once you go fiber, it's next to impossible to go back. Believe me, I am the one that gets those requests.

- Verizon H8er ID: 5DC4A8



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Replies
12/03/08 | 17:27PM
You can't go home.

That is, once I had fiber phone service and tried to go back to copper.

They said they wouldn't do it.

Ivan Seidenberg, your Verizon customer support is non-existent.

I wish Verizon made cars so it would go out of business.

Can Toyota or Honda provide us with phone service?

- Verizon H8er ID: E17F37

07/08/09 | 18:37PM
only 57,000 with no skills,college degree or even the smallest knowledge of the job and you feel bad for them? you are truly an idiot

- Verizon H8er ID: FC318F


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