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This Entry is Rated:
10
with 2 votes!


11/02/11 | 23:43PM
The worst part

the worst part of all of this is nobody realizes how bad it screwed. Think about this... When you buy a BRAND NEW phone on a 2 year CONTRACT, and you encounter a prob with THEIR device, they send you someone else's HEADACHE! On top of that, you buy the top of the line and it has several software issues, Verizon will send updates for a year, convenient considering your "1 year warranty", then they stop addressing the issues with your model cause its no longer their concern. Also, like the current Thunderbolt, if you understand this process and make them aware of it, they refuse to put you in a phone that doesn't have so many issues, in other words, they avoid the responsibility of giving you a faulty device and correcting their mistake.

Ken - Verizon H8er ID: 9F1AEC



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Replies
11/05/11 | 5:06AM
I hate to point out the obvious, but Verizon does not manufacturer, or warranty these devices. They are a network. If my Toyota has multiple issues, the dealer is not going to give me a new car, and they surely wouldn't get me a Lexus. Verizon Wireless is not to blame for the issues that you are having with HTC.

Anonymous - Verizon H8er ID: D902A9

11/06/11 | 6:41AM
If you buy that Toyota from a dealer and as soon as you get home the engine throws a piston rod, won't you be mad at the dealer for selling you a piece of crap! Just for the record I have been fighting this fight with HTC as well, and like you, they want to put the blame on someone else cause their scared of taking responsibility. They said its Verizon's fault.

Ken - Verizon H8er ID: 9F1AEC

11/09/11 | 19:16PM
Mad at the dealer? Did they know that the car was faulty? Did they sell millions of the same model with raving reviews? I am not saying that your situation is not unfortunate, I am just stating that your expectations of the resolution may be unrealistic. The warranty is what the warranty is, and you crying and whining to any employees will not change these terms. You entered into an agreement, don't cry about the terms now.

Anonymous - Verizon H8er ID: D902A9


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